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Topic: "Note" saving error/

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telarc
Newbie
Newbie

Joined: 24 February 2015
Location: Korea, South
Online Status: Offline
Posts: 4

Posted: 06 August 2023 at 4:15am \| IP Logged

Whenever we save a note, I get an error saying "An error occurred during saving the note."
However, the notes are saved normally.

Temporarily, I changed only the string in "English.ini" so that the message "saved successfully" instead of the error message.
I would be grateful if you let me know if there is a way to fundamentally solve it.
Thank you for reading.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038

Posted: 06 August 2023 at 11:32pm \| IP Logged

Hello,

Can you please confirm which version of WebMail Pro you're using? It can be determined as shown here.

Also, are there any errors in the logs of WebMail or webserver/PHP? Thanks.

--
Regards,
Igor, Afterlogic Support

telarc
Newbie
Newbie

Joined: 24 February 2015
Location: Korea, South
Online Status: Offline
Posts: 4

Posted: 07 August 2023 at 4:00am \| IP Logged

Thank you for reply.

We use 9.3.1.build3-build-a3 and full debug log when we save note today is below.

===== Log ==============

[10:56:07.20][809b14db]
[10:56:07.20][809b14db] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:07.21][809b14db] @Time: 0.0038
[10:56:07.21][809b14db] @TimeApiInit: 0.0315
[10:56:07.21][809b14db] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:07.21][809b14db] INFO[TIME]: Time delta: 1691405767.2105
[10:56:13.08][9683d405]
[10:56:13.08][9683d405] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:13.08][9683d405] @Time: 0.0042
[10:56:13.08][9683d405] @TimeApiInit: 0.0388
[10:56:13.08][9683d405] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:13.08][9683d405] INFO[TIME]: Time delta: 1691405773.0821
[10:56:19.07][8bf20ed0]
[10:56:19.07][8bf20ed0] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:19.07][8bf20ed0] @Time: 0.005
[10:56:19.07][8bf20ed0] @TimeApiInit: 0.0384
[10:56:19.07][8bf20ed0] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:19.07][8bf20ed0] INFO[TIME]: Time delta: 1691405779.0742
[10:56:20.01][b974497a]
[10:56:20.01][b974497a] ===== API: MailNotesPlugin::SaveNote
[10:56:20.01][b974497a] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.02][b974497a] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.02][b974497a] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.02][b974497a] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.02][b974497a] IMAP[DATA]: > TAG3 APPEND "Notes" {394}\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < + Ready for literal data\r\n
[10:56:20.02][b974497a] IMAP[NOTE]: Write to connection stream
[10:56:20.02][b974497a] IMAP[DATA]: > \r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG3 OK APPEND completed\r\n
[10:56:20.03][b974497a] IMAP[DATA]: > TAG4 SELECT "Notes"\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * 1 EXISTS\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * 1 RECENT\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * FLAGS (\Deleted \Seen \Draft \Answered \Flagged)\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [UIDVALIDITY 1691351937] current uidvalidity\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [UNSEEN 10] unseen messages\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [UIDNEXT 11] next uid\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG4 OK [READ-WRITE] SELECT completed\r\n
[10:56:20.03][b974497a] IMAP[DATA]: > TAG5 UID STORE 0 +FLAGS.SILENT (\Seen)\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG5 OK UID completed\r\n
[10:56:20.03][b974497a] @Time: 0.0748
[10:56:20.03][b974497a] @TimeApiInit: 0.051
[10:56:20.03][b974497a] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.03][b974497a] INFO[TIME]: Time delta: 1691405780.0354
[10:56:20.03][b974497a] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.03][b974497a] INFO[TIME]: Time delta: 1691405780.0358
[10:56:20.03][b974497a] IMAP[DATA]: > TAG6 LOGOUT\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG6 OK Logout completed\r\n
[10:56:20.03][b974497a] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:20.18][3020eb89]
[10:56:20.18][3020eb89] ===== API: Mail::GetRelevantFoldersInformation
[10:56:20.18][3020eb89] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.19][3020eb89] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.19][3020eb89] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG3 CAPABILITY\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG3 OK CAPABILITY completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG4 STATUS "INBOX" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * STATUS "INBOX" (MESSAGES 0 UNSEEN 0 UIDNEXT 971)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG4 OK Status completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG5 STATUS "Spam" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * STATUS "Spam" (MESSAGES 0 UNSEEN 0 UIDNEXT 78)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG5 OK Status completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG6 STATUS "Notes" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * STATUS "Notes" (MESSAGES 1 UNSEEN 1 UIDNEXT 11)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG6 OK Status completed\r\n
[10:56:20.20][3020eb89] @Time: 0.066
[10:56:20.20][3020eb89] @TimeApiInit: 0.0475
[10:56:20.20][3020eb89] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.20][3020eb89] INFO[TIME]: Time delta: 1691405780.2006
[10:56:20.20][3020eb89] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.20][3020eb89] INFO[TIME]: Time delta: 1691405780.2011
[10:56:20.20][3020eb89] IMAP[DATA]: > TAG7 LOGOUT\r\n
[10:56:20.20][3020eb89] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.20][3020eb89] IMAP[DATA]: < TAG7 OK Logout completed\r\n
[10:56:20.20][3020eb89] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:20.34][42493e8c]
[10:56:20.34][42493e8c] ===== API: Mail::GetMessages
[10:56:20.34][42493e8c] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.35][42493e8c] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG3 SELECT "Notes"\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * 1 EXISTS\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * 0 RECENT\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * FLAGS (\Deleted \Seen \Draft \Answered \Flagged)\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [UIDVALIDITY 1691351937] current uidvalidity\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [UNSEEN 10] unseen messages\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [UIDNEXT 11] next uid\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG3 OK [READ-WRITE] SELECT completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG4 STATUS "Notes" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * STATUS "Notes" (MESSAGES 1 UNSEEN 1 UIDNEXT 11)\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG4 OK Status completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG5 CAPABILITY\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG5 OK CAPABILITY completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG6 FETCH 1 (UID RFC822.SIZE INTERNALDATE FLAGS BODYSTRUCTURE BODY.PEEK[HEADER])\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * 1 FETCH (UID 10 RFC822.SIZE 396 FLAGS () INTERNALDATE " 7-Aug-2023 19:56:20 +0900" BODYSTRUCTURE ("TEXT" "HTML" ("CHARSET" "utf-8") NIL "xptmxm" "quoted-printable" 49 3) BODY[HEADER] {347}\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < )\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG6 OK FETCH completed\r\n
[10:56:20.36][42493e8c] @Time: 0.0678
[10:56:20.36][42493e8c] @TimeApiInit: 0.0458
[10:56:20.36][42493e8c] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.36][42493e8c] INFO[TIME]: Time delta: 1691405780.3609
[10:56:20.36][42493e8c] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.36][42493e8c] INFO[TIME]: Time delta: 1691405780.3613
[10:56:20.36][42493e8c] IMAP[DATA]: > TAG7 LOGOUT\r\n
[10:56:20.36][42493e8c] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.36][42493e8c] IMAP[DATA]: < TAG7 OK Logout completed\r\n
[10:56:20.36][42493e8c] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:20.51][ad94a0d9]
[10:56:20.51][ad94a0d9] ===== API: Mail::GetMessagesBodies
[10:56:20.52][ad94a0d9] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.52][ad94a0d9] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: > TAG3 SELECT "Notes"\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * 1 EXISTS\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * 0 RECENT\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * FLAGS (\Deleted \Seen \Draft \Answered \Flagged)\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [UIDVALIDITY 1691351937] current uidvalidity\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [UNSEEN 10] unseen messages\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [UIDNEXT 11] next uid\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG3 OK [READ-WRITE] SELECT completed\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: > TAG4 UID FETCH 10 (UID RFC822.SIZE BODYSTRUCTURE)\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * 1 FETCH (UID 10 RFC822.SIZE 396 BODYSTRUCTURE ("TEXT" "HTML" ("CHARSET" "utf-8") NIL "xptmxm" "quoted-printable" 49 3))\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG4 OK UID completed\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: > TAG5 UID FETCH 10 (UID RFC822.SIZE INTERNALDATE FLAGS BODY.PEEK[HEADER] BODY.PEEK[1])\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < * 1 FETCH (UID 10 RFC822.SIZE 396 FLAGS () INTERNALDATE " 7-Aug-2023 19:56:20 +0900" BODY[HEADER] {347}\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < BODY[1] {49}\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < )\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < TAG5 OK UID completed\r\n
[10:56:20.53][ad94a0d9] @Time: 0.0756
[10:56:20.53][ad94a0d9] @TimeApiInit: 0.0547
[10:56:20.53][ad94a0d9] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.53][ad94a0d9] INFO[TIME]: Time delta: 1691405780.5348
[10:56:20.53][ad94a0d9] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.53][ad94a0d9] INFO[TIME]: Time delta: 1691405780.5352
[10:56:20.53][ad94a0d9] IMAP[DATA]: > TAG6 LOGOUT\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < TAG6 OK Logout completed\r\n
[10:56:20.53][ad94a0d9] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:24.24][82653092]
[10:56:24.24][82653092] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:24.24][82653092] @Time: 0.0035
[10:56:24.24][82653092] @TimeApiInit: 0.0329
[10:56:24.24][82653092] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:24.24][82653092] INFO[TIME]: Time delta: 1691405784.2433
[10:56:28.12][7c4a3e32]
[10:56:28.13][7c4a3e32] ===== API: LogsViewerWebclient::GetLogFile

== End Log =============================

Thank you inadvance.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038

Posted: 07 August 2023 at 4:10am \| IP Logged

Sorry, that's a very old version released in early 2022, you need to make sure the issue occurs with the latest version - 9.7.2 at the moment.

Also, it's worth checking the webserver/PHP logs as the actual error message could be coming from there.

Please bear in mind that this forum is a community resource, if you require assistance from Afterlogic team directly please consider opening a support ticket - and I'd recommend to check if your maintenance contract is valid and renew it if necessary.

--
Regards,
Igor, Afterlogic Support

telarc
Newbie
Newbie

Joined: 24 February 2015
Location: Korea, South
Online Status: Offline
Posts: 4

Posted: 07 August 2023 at 5:13am \| IP Logged

Oh, I see.

Thank you for kind reply Igor.

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