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youriv
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Posted: 27 March 2018 at 9:53am | IP Logged Quote youriv
When replying with the quick reply feature the signature adds extra spaces between the paragraphs.

How can we fix this?
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Igor
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Posted: 28 March 2018 at 12:15am | IP Logged Quote Igor
Hello,

Is this about v7 or v8 of WebMail Pro?

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Igor, Afterlogic Support
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youriv
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Posted: 28 March 2018 at 2:42am | IP Logged Quote youriv
version 7
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Igor
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Posted: 28 March 2018 at 2:53am | IP Logged Quote Igor
I couldn't find anything strange there, is the issue reproduced at WebMail Pro 7 demo? And if yes, can you describe the issue in more detail? With examples and screenshots, if possible.

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Igor, Afterlogic Support
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Igor
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Posted: 28 March 2018 at 2:54am | IP Logged Quote Igor
Also, if you can confirm whether the issue occurs for v8 demo, that would help.

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Igor, Afterlogic Support
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youriv
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Posted: 28 March 2018 at 7:59am | IP Logged Quote youriv
Hi Igor,

See the screen shot I took for you. The below signature is fine as written with the normal reply. The top signature is from the quick reply and has added additional spacing:

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Alex
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Posted: 29 March 2018 at 4:31am | IP Logged Quote Alex
Got it. We initially thought that the issue was that you got extra spaces in multi-line signature between lines, not between the main content and signature.

Actually, we don't see this as a real issue, the current behavior seems fine for us.

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Alex
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youriv
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Posted: 29 March 2018 at 4:59am | IP Logged Quote youriv
The issue IS extra spaces in multi-line signatures.

It is not the spacing between main content and signature that is an issue.

A quick reply email will result in a DIFFERENT looking signature and surely that is not expected behaviour?
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Alex
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Posted: 29 March 2018 at 5:11am | IP Logged Quote Alex
Can't reproduce this. No matter what I do, I get it as


Best Regards
Alex


and never


Best Regards,

Alex


Regards,
Alex
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schwim
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Posted: 31 March 2018 at 2:47pm | IP Logged Quote schwim
Youriv, does your problem persist if you create the signature newlines with shift+return instead of just return?
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youriv
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Posted: 03 April 2018 at 2:33am | IP Logged Quote youriv
The signature is as HTML, I have posted this below, maybe this helps:

Kind regards,<br><br>
Youri
<br><br><br>
<div style="width:350px;max-width:95%;border:none;margin:0;padding:0">
<table style="width:350px;max-width:95%;border:none;margin:0;padding:0">
     <tr>
          <td align="left">
               <p><a href="https://www.xxx.co.uk"><img src="https://www.xxx.co.uk/img/email/xxx.png" width="350" style="max-width:95%"></a></p><br>
          </td>
     </tr>
     <tr>
          <td align="center">
               <p>xxx xxx xxx     <a href="https://www.facebook.com/xxx" style="text-decoration:none !important; text-decoration:none;color:#000"><img src="https://www.xxx.co.uk/img/email/facebook.png" width="16" height="16" style="vertical-align:middle"></a>  <a href="https://www.twitter.com/xxx" style="text-decoration:none !important; text-decoration:none;"><img src="https://www.xxx.co.uk/img/email/twitter.png" width="16" height="16" style="vertical-align:middle"></a>  <a href="https://www.instagram.com/xxx" style="text-decoration:none !important; text-decoration:none;"><img src="https://www.xxx.co.uk/img/email/instagram.png" width="16" height="16" style="vertical-align:middle"></a></p>
          </td>
     </tr>
     <tr>
          <td align="center">     
               <p><br><a href="https://www.xxx.co.uk/review_service.php">please tell us how we did today...</a></p>
          </td>
     </tr>
</table>
</div>
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schwim
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Posted: 03 April 2018 at 6:52am | IP Logged Quote schwim
I have found that trusting browsers to handle breaks, paragraphs and tables uniformly ends in problems. Why don't you use div elements to manage your spacing?

Code:
Kind regards,<br>
Youri
<div style="width:350px;max-width:95%;border:none;margin:0;padding-top:20px">
     <div>
          <a href="https://www.xxx.co.uk"><img src="https://www.xxx.co.uk/img/email/xxx.png" width="350" style="max-width:95%"></a>
     </div>
     <div style="text-align:center;padding-top:20px">
          <a href="https://www.facebook.com/xxx" style="text-decoration:none !important; text-decoration:none;color:#000"><img src="https://www.xxx.co.uk/img/email/facebook.png" width="16" height="16" style="vertical-align:middle"></a>  <a href="https://www.twitter.com/xxx" style="text-decoration:none !important; text-decoration:none;"><img src="https://www.xxx.co.uk/img/email/twitter.png" width="16" height="16" style="vertical-align:middle"></a>  <a href="https://www.instagram.com/xxx" style="text-decoration:none !important; text-decoration:none;"><img src="https://www.xxx.co.uk/img/email/instagram.png" width="16" height="16" style="vertical-align:middle"></a>
     </div>
     <div style="text-align:center;padding-top:20px">
          <a href="https://www.xxx.co.uk/review_service.php">please tell us how we did today...</a>
     </div>
</div>
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youriv
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Posted: 04 April 2018 at 4:45am | IP Logged Quote youriv
thank you so much!

This fixed the issue. I am very grateful.
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