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thucnguyen
Newbie
Joined: 12 December 2016
Online Status: Offline
Posts: 2
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| Posted: 19 December 2016 at 8:42am | IP Logged
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Hi,
Im on a trial period, PHP.
Everything's fine since i get notice that some of mail user can not load anything (Open in browses).
The other account work ok.
How to resolve it?
Regards,
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 19 December 2016 at 9:15am | IP Logged
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Can you describe the problem in more detail? Does that user not getting list of mails, or webmail interface doesn't load for them at all?
Do you have access to the problematic account, and can you reproduce the problem?
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Regards,
Igor, AfterLogic Support
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thucnguyen
Newbie
Joined: 12 December 2016
Online Status: Offline
Posts: 2
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| Posted: 19 December 2016 at 9:34am | IP Logged
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Yes, user not getting list of mail. But send email to other is ok.
At the same time, other user on same domain, same server work fine.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 19 December 2016 at 9:49am | IP Logged
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To find out what's causing that, you need to check debug logs of WebMail Pro. Checking webserver/PHP error logs may help as well.
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Regards,
Igor, AfterLogic Support
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