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youriv
Groupie
Joined: 20 November 2013
Location: United Kingdom
Online Status: Offline
Posts: 40
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| Posted: 21 August 2015 at 1:14pm | IP Logged
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What is the maximum number of emails in a folder that Webmail Pro can work with?
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youriv
Groupie
Joined: 20 November 2013
Location: United Kingdom
Online Status: Offline
Posts: 40
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| Posted: 22 August 2015 at 4:18am | IP Logged
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Does anyone know? My folders have 10,000+ emails and won't load...
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087
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| Posted: 24 August 2015 at 3:24am | IP Logged
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WebMail Pro doesn't have any problems with large amount of mails in one folder, as they're only loaded on per-page basis. There are, however, known issues with large number of folders, and we keep optimizing there.
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Regards,
Igor, AfterLogic Support
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youriv
Groupie
Joined: 20 November 2013
Location: United Kingdom
Online Status: Offline
Posts: 40
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| Posted: 05 September 2015 at 1:30am | IP Logged
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What could be a reason then for a slow loading time on a folder with 131,000 emails in it?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087
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| Posted: 07 September 2015 at 4:24am | IP Logged
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We have a couple of suggestions in that regard.
1) Turn off threading.
In case if message threading is enabled, WebMail requests the entire mailbox for the list of threads which might really slow things down. You can disable threading in user account settings or altogether for the entire domain in AdminPanel.
2) Disable prefetching.
WebMail makes it possible to have message opened immediately after selecting it in message list. To achieve that, mails are downloaded in background and you might need to turn that off in case of performance issues. For that, add the following item to array defined in data/settings/config.php file:
Code:
| 'webmail.use-prefetch' => false, |
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Also you might want to check the log files of WebMail, make sure that log verbosity is set to Debug, it can help with understanding of what is causing the problem.
Please note that this is community support forum. Should you need assistance from AfterLogic team directly, please feel free to use HelpDesk instead.
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Regards,
Igor, AfterLogic Support
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