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puddingtown
Newbie
Joined: 31 December 2014
Online Status: Offline
Posts: 9
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| Posted: 31 December 2014 at 5:31am | IP Logged
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Hi,
I'm using webmail pro on a debian server with plesk. So far everything is working fine, but there is one problem I'm not able to fix by myself.
I'm using mobile sync with an email client (eM Client) and Android (CardDAV-Sync). I've copied the existing contacts in eM Client to the card dav from my afterlogic account - that worked fine and also my phone has imported those contacts. But, if I make a change at eM Client or on phone, those changes are not synced. eM Client says something with "Internal Server Error".
Any idea whats wrong? Calendar changes are working fine from all devices.
Regards
Chris
And all the best for 2015!
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 03 January 2015 at 1:26am | IP Logged
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Will check this with the developers and see if they have any insight. We have long holidays till 11th Jan here, so most likely you'll get the response after that date.
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Regards,
Igor, AfterLogic Support
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puddingtown
Newbie
Joined: 31 December 2014
Online Status: Offline
Posts: 9
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| Posted: 04 January 2015 at 11:58pm | IP Logged
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Thanks for those info, also I've hoped for a faster solution.
Additional one info for you. I've just done a change in contacts inside afterlogic and this change also isnt synced by my other devices.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 05 January 2015 at 12:34pm | IP Logged
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I've just heard from the developers. To help you with that, they need logs of WebMail Pro where the issue is reflected. First, make sure logging is disabled, and delete all the logs you might have under data/logs/ directory.
Enable logging in AdminPanel, make sure log verbosity is set to Debug. Reproduce the problem and get all the logs from that directory. Error logs of webserver/PHP will be needed as well. You can send us the log files for examination via HelpDesk.
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Regards,
Igor, AfterLogic Support
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