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hasanmak
Newbie
Joined: 24 June 2011
Location: Turkey
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Posts: 10
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| Posted: 30 September 2011 at 3:17am | IP Logged
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When I try to add attachment, NaNKB writes near the file name.
I'm trying to add a pdf file, 5 MB in size.
I attached the problem was not another of 1.5 mb pdf file.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 30 September 2011 at 3:18am | IP Logged
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Is this about PHP or ASP.NET version? Can you confirm you are using the latest WebMail Pro version?
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Regards,
Igor, AfterLogic Support
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hasanmak
Newbie
Joined: 24 June 2011
Location: Turkey
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Posts: 10
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| Posted: 30 September 2011 at 3:20am | IP Logged
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I'm using 6.2.5 (I did the upgrade today)
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hasanmak
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Joined: 24 June 2011
Location: Turkey
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Posts: 10
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| Posted: 30 September 2011 at 3:24am | IP Logged
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Webmail Pro Php 6.2.5
Thanks
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 30 September 2011 at 3:35am | IP Logged
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First of all, be sure to check this Knowledge Base article.
The point which isn't mentioned there is that you need to have sufficient memory_limit setting supplied in your PHP configuration. Approximately, it should be 10 times the max. size of the attachment you'd like to be processed.
Hope this helps!
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Regards,
Igor, AfterLogic Support
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hasanmak
Newbie
Joined: 24 June 2011
Location: Turkey
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Posts: 10
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| Posted: 30 September 2011 at 5:03am | IP Logged
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Hi Igor thanks for help,
I've tried using these settings, but same error.
max_execution_time = 600
max_input_time = 600
memory_limit = 128M
post_max_size = 64M
upload_max_filesize = 64M
I'm using windows server 2008
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 30 September 2011 at 5:11am | IP Logged
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If you'd like to request further assistance, please use our HelpDesk to submit a ticket. Be sure to include a link to this forum thread. We'll need access to the installation, Remote Desktop would be fine; alternately that might be FTP plus web-based access.
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Regards,
Igor, AfterLogic Support
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