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         fahmawi8 Newbie 
          
 
  Joined: 21 September 2011 Location: Israel
 Online Status: Offline Posts: 1
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           | Posted: 21 September 2011 at 4:40am | IP Logged
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Hello
 
 I have this problem whem adding new user:
 
 Wrong email/login and/or password. Authentication failed
 
 how i could resolve this problem
 
 thanks for you
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         Alex AfterLogic Support 
          
  
  Joined: 19 November 2003
 Online Status: Offline Posts: 2207
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           | Posted: 21 September 2011 at 8:45am | IP Logged
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Can you successfully authenticate with the credentials of the user you're trying to add with another email client like Thunderbird?
 
 If not, you probably haven't created that user in your mail server or the credentials between the user you're trying to create in WebMail Pro do not match the actual credentials of the user on the mail server.
 
 Regards,
 Alex
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