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nirre
Newbie
Joined: 27 June 2010
Location: Argentina
Online Status: Offline
Posts: 2
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| Posted: 27 June 2010 at 9:47am | IP Logged
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Hi
I've a problem with additional accounts in Afterlogic. Main email is working without any errors. To this email I connected two another and while I want to read one of the message from the list I get error "This message has already been deleted from the mail server". This problem is only with those two emails, the first (main) as I said is working. How to fix it?
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Alex
AfterLogic Support
Joined: 19 November 2003
Online Status: Offline
Posts: 2207
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| Posted: 27 June 2010 at 10:07am | IP Logged
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If you deleted that email from the mail server, the webmail will obviously be unable to read it. By default, webmail stores only message headers in its database to save space, full bodies are taken directly from the mail server each time you read the message.
Click "Delete" on that message so that webmail would not display it in the list any longer. Or, never delete emails using other email clients if you need them to remain available for webmail.
Regards,
Alex
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nirre
Newbie
Joined: 27 June 2010
Location: Argentina
Online Status: Offline
Posts: 2
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| Posted: 28 June 2010 at 3:38am | IP Logged
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Now I don't understand it. At the time when I am directly logged in the specified email, I'm able to read everything on it without any problems, but then another accounts aren't working (This message has already been deleted from the mail server). In one word, this problem occurs on included email addresses to which user didn't direct log in.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6167
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| Posted: 28 June 2010 at 5:31am | IP Logged
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Could you please provide more details about the situation? We need to know:
- product version (MailSuite or WebMail, Lite or Pro, PHP or .NET);
- version number of the installation;
- account type (POP3/IMAP);
- synchronization mode used;
- mail server used.
The last question actually means to ask whether you're using some well-known email service like GMail, or mailboxes which came within your hosting account, or maybe it's some other case.
--
Regards,
Igor, AfterLogic Support
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