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Tumoor
Newbie
Joined: 26 May 2010
Location: Germany
Online Status: Offline
Posts: 5
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| Posted: 26 May 2010 at 6:39am | IP Logged
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Hello there,
when i try to login my WebMail Pro PHP version 4.10 i get the yellow message box with an error "Empty XML package" (in German "Leeres XML Paket"). In the past of it worked. I can't find any solution at this time.
My system:
OS: Linux openSUSE 11.1
Webserver: Apache2
PHP: version 5
MySQL: version 5
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092
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| Posted: 26 May 2010 at 6:44am | IP Logged
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I'd suggest to check error logs of PHP. Do you see any relevant records there?
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Regards,
Igor, AfterLogic Support
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Tumoor
Newbie
Joined: 26 May 2010
Location: Germany
Online Status: Offline
Posts: 5
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| Posted: 26 May 2010 at 7:58am | IP Logged
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Hi Igor,
thanks for the quick answer!
I have enable the logging in the php.ini but nothing is logged. It is a rented server with Plesk installed and other users of the server can use there WebMail installation without any problems. The PHP settings are global for all users and websites.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092
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| Posted: 27 May 2010 at 2:37am | IP Logged
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OK, but you still need to make sure the logs are indeed active. The easies way for this is to run a script with. If the configuration is built the way that messages are sent to web browser, not to the log file, using Firebug extension of Mozilla Firefox may be used to peek through XML data packages sent, the error message may be in one of them.
Did you try checking logs of WebMail Pro itself? This Knowledge Base article explains the idea.
Does this issue occur in any web browser, or just in a particular one? This looks like a server-related issue, but who knows..
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Regards,
Igor, AfterLogic Support
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Tumoor
Newbie
Joined: 26 May 2010
Location: Germany
Online Status: Offline
Posts: 5
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| Posted: 28 May 2010 at 7:26am | IP Logged
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Hi Igor,
i have installed Firebug and now i can see how my request is answered when i try to login.
("Antwort" means "answer")
Do you have an idea what the mistake could be?
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Tumoor
Newbie
Joined: 26 May 2010
Location: Germany
Online Status: Offline
Posts: 5
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| Posted: 31 May 2010 at 2:04am | IP Logged
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Hello together,
I still can't resolve the errors. Can't anyone help me?
I have checked my PHP settings again but i can't find the mistake.
The errors appear in any browser.
I installed the complete WebMail new, but it brought no success.
When i type in the command "php -i" i get back following:
xml XML Support => active XML Namespace Support => active libxml2 Version => 2.7.1 xmlreader XMLReader => enabled xmlwriter XMLWriter => enabled
I also have Zarafa installed on my system. The webinterface works fine, although it works with XML too.
There can be only a small adjustment in my php.ini. isn't it?
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Tumoor
Newbie
Joined: 26 May 2010
Location: Germany
Online Status: Offline
Posts: 5
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| Posted: 31 May 2010 at 7:30am | IP Logged
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Hi all,
i have find the mistake!
It was at this command line in the php.ini:
zend.ze1_compatibility_mode = On
I have set it to "Off", restart the Apache services and it runs!
Nevertheless, thanks for your help
Regards,
Tumoor
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092
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| Posted: 31 May 2010 at 7:48am | IP Logged
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Thanks for the important update! I think we should add this into the Knowledge Base, along with other critical PHP configuration options listed.
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Regards,
Igor, AfterLogic Support
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