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adrianmaule
Newbie
Joined: 27 November 2009
Location: United States
Online Status: Offline
Posts: 5
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| Posted: 27 November 2009 at 6:23am | IP Logged
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Product: Webmail Lite .NET
Server: IIS 6.0/2003
.NET Installed: 2.0.50727
Database: MSSQL2000
Connection: IMAP to Linux email server
I'm testing your product as a way to offer an alternative to Squirrelmail (yuck) to my customers. Problem I'm having is that my users can log in once, log out, but on subsequent login the app hangs at 'Connection/Logging on to server'. The Login is valid on the email server side.
I've run wireshark and see this in the results:
[IndexOutOfRangeException: Index was outside the bounds of the array.]
WebMail.ImapStorage.Synchronize(FolderColl ection foldersTree) +2020
WebMail.MailProcessor.Synchronize(FolderCo llection folders) +161
WebMail.check_mail.CheckMailForAccount(Acc ount acct) +325
WebMail.check_mail.Page_Load(Object sender, EventArgs e) +352
System.Web.Util.CalliHelper.EventArgFuncti onCaller(IntPtr fp, Object o, Object t, EventArgs e) +15
System.Web.Util.CalliEventHandlerDelegateP roxy.Callback(Object sender, EventArgs e) +33
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +47
System.Web.UI.Page.ProcessRequestMain(Bool ean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436
If I rebuild the database - that is, while logged in to the admin of webmail, delete all tables from the database and have webmail install them again, then my users can log in again - ONE TIME EACH.
Please advise.
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adrianmaule
Newbie
Joined: 27 November 2009
Location: United States
Online Status: Offline
Posts: 5
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| Posted: 27 November 2009 at 12:13pm | IP Logged
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More Info: If I just remove all the entries in the messages folder, I'm able to log on again.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092
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| Posted: 30 November 2009 at 2:42am | IP Logged
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Could you please let us know the exact version number of your WebMail Lite installation? You can find it at the bottom of login page, something like:
--
Regards,
Igor, AfterLogic Support
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adrianmaule
Newbie
Joined: 27 November 2009
Location: United States
Online Status: Offline
Posts: 5
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| Posted: 30 December 2009 at 3:07pm | IP Logged
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We reinstalled on a different server. Looks like the server we were installed on had too little memory and the app pool was recycling like crazy.
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adrianmaule
Newbie
Joined: 27 November 2009
Location: United States
Online Status: Offline
Posts: 5
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| Posted: 04 January 2010 at 10:45am | IP Logged
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<!--4.8.18-->
still having the issue of having a login stall after a user logs in. I think the issue comes if the users doesn't complete the login process. This may be the case if the user has a large number of emails and exits before the emails are completely enumerated. Please advise.
Full error:
========================
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 1/4/2010 1:43:59 PM
Event time (UTC): 1/4/2010 6:43:59 PM
Event ID: 6de05099f17644908d2fb62f5dfcecd0
Event sequence: 21
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/4/ROOT-1-129071040522412610
Trust level: Full
Application Virtual Path: /
Application Path: C:\inetpub\wwwroot\aspwebmail\
Machine name: WDWEBSVR2
Process information:
Process ID: 3804
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: IndexOutOfRangeException
Exception message: Index was outside the bounds of the array.
Request information:
Request URL: http://aspwebmail.wdweb.com/check-mail.aspx?param=0.58539761 31622486
Request path: /check-mail.aspx
User host address: 64.68.233.95
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 6
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at WebMail.ImapStorage.Synchronize(FolderCollection foldersTree)
at WebMail.MailProcessor.Synchronize(FolderCollection folders)
at WebMail.check_mail.CheckMailForAccount(Account acct)
at WebMail.check_mail.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Obje ct sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
==============================
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092
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| Posted: 11 January 2010 at 12:55am | IP Logged
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Is it possible to provide us with a test account on your mail server so that we could investigate this directly?
--
Regards,
Igor, AfterLogic Support
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