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rtutt
Newbie
Joined: 08 July 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 08 July 2009 at 9:37am | IP Logged
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I am trying to set up a user, I can login fine but when I try to check for new messages I get the error message:
the email and/or password can be authenticated.
I have deleted and reset up the account. I know the information is correct.
Also when I try to send a new message I get a different error message:
IOException occurred.InnerException message follows: Could not find a part of the path
\'D:\\WebMail\\LGP\\DAT\\Mail\\a\\(useremail).
150\\Sent Items\\114.eml\'.
Some one please help.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 09 July 2009 at 1:28am | IP Logged
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To let us help you on this, please enable special debug logging. Uncomment the following lines in the web.config file (located in main WebMail Pro folder):
Code:
<!--<add name="MyListener"
type="System.Diagnostics.TextWriterT raceListener"
initializeData="c:\temp\webmail.log" />--> |
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so, it'll look like:
Code:
<add name="MyListener"
type="System.Diagnostics.TextWriterT raceListener"
initializeData="c:\temp\webmail.log" /> |
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(make sure IIS has permission to write into the specified location.)
Reproduce the issue and provide us with the log file for examination. Be sure to supply a reference to this forum thread.
--
Regards,
Igor, AfterLogic Support
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rtutt
Newbie
Joined: 08 July 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 09 July 2009 at 5:36am | IP Logged
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Where can I locate the log file?
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 09 July 2009 at 5:45am | IP Logged
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The path is specified in the initializeData key. In the example above, that's c:\temp\webmail.log
Best regards,
Andrew
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rtutt
Newbie
Joined: 08 July 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 09 July 2009 at 8:59am | IP Logged
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Okay and I just want to confirm that the "provide us" link above is a private location only for you to see and NOT the entire forum.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 09 July 2009 at 9:19am | IP Logged
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Sure. Threads you create in AfterLogic Helpdesk are only visible by you and our support staff. To increase security furthermore, it is recommended to protect your Helpdesk account with password.
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Regards,
Igor, AfterLogic Support
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