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Topic: user cannot log in for webmail

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koimedia
Newbie
Newbie

Joined: 15 May 2009
Online Status: Offline
Posts: 1

Posted: 15 May 2009 at 12:51pm \| IP Logged

I tried upgrading my webmail lite to a more current version however after following the instructions I can log into the Adminpanel and save all the setting without issue but once a user trys to log into the mail account. I started from scratch to try and fix the issue however I get the same error. I am running webmailpro on the same server without issue

I get the error:
Connection is unsuccessful 500
Server Error in '/beemail' Application.
------------------------------------------------------------ --------------------

Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   WebMailLite.Account.LoginAccount(String email, String login, String password, String incomingMailServer, Int32 incomingPort, String outgoingMailServer, Int32 outgoingMailPort, Boolean useSmtpAuthentication, Boolean advanced_login) +761
   WebMailLite.BaseWebMailActions.LoginAccoun t(String email, String login, String password, String inc_server, Int32 inc_port, String out_server, Int32 out_port, Boolean smtp_auth, Boolean advanced_login) +51
   WebMailLite.XmlPacketManager.CreateServerX mlDocumentResponse(XmlPacket clientPacket) +2934
   WebMailLite.xml_processing.Page_Load(Objec t sender, EventArgs e) +305
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Bool ean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

------------------------------------------------------------ --------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

The debug log shows
------------------------------------------------------------
[5/14/2009 8:48:01 PM][] - >>>>>>>>>>>>>>> > IN >>>>>>>>>>>>>>> >
[5/14/2009 8:48:01 PM][] - <?xml version="1.0" encoding="utf-8"?><webmail><param name="action" value="login"/><param name="request" value=""/><param name="email"><![CDATA[bb@koimedia.com]]></param><param name="mail_inc_login"><![CDATA[]]></param><param name="mail_inc_pass"><![CDATA[XXXXX]]></param><param name="mail_inc_host"><![CDATA[localhost]]></param><param name="mail_inc_port" value="110"/><param name="mail_out_host"><![CDATA[localhost]]></param><param name="mail_out_port" value="25"/><param name="mail_out_auth" value="0"/><param name="advanced_login" value="0"/></webmail>
[5/14/2009 8:48:01 PM][] - >>>>>>>>>>>>>>> > IN >>>>>>>>>>>>>>> >
------------------------------------------------------------
[5/14/2009 8:48:02 PM] ERROR!!!
[Message]
Object reference not set to an instance of an object.
[Stack Trace]
   at WebMailLite.Account.LoginAccount(String email, String login, String password, String incomingMailServer, Int32 incomingPort, String outgoingMailServer, Int32 outgoingMailPort, Boolean useSmtpAuthentication, Boolean advanced_login)
   at WebMailLite.BaseWebMailActions.LoginAccount(String email, String login, String password, String inc_server, Int32 inc_port, String out_server, Int32 out_port, Boolean smtp_auth, Boolean advanced_login)
   at WebMailLite.XmlPacketManager.CreateServerXmlDocumentResponse (XmlPacket clientPacket)
------------------------------------------------------------

Any help would be great.
Thanks
Don

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087

Posted: 19 May 2009 at 3:02am \| IP Logged

We confirm this is caused by a bug in our product: it is possible to select IMAP protocol in Admin Panel, but IMAP is not actually supported in WebMail Lite, that's why the exception is thrown. We'll have this fixed in nearest version of the product. For now, the only workaround is to select POP3 account type in Admin Panel.

--
Regards,
Igor, AfterLogic Support

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