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Neil
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Posted: 14 May 2008 at 8:11pm | IP Logged Quote Neil

Dear Sir,

I just bought WebMailPro 4.1 for ASP.NET and was having a try.

Some of the chinese characters (not all) in the mail list was not showing well. I tried the live demo with the same email account and it just works fine. The Lite version works fine too.

Is there any configuration I should do to solve the problem? Changing the default character set does not work.
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Andrew
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Posted: 15 May 2008 at 2:22am | IP Logged Quote Andrew

Could you please provide us with the following details?

- exact name and version of the database engine you use as a backend for WebMail Pro;
- collation set as default for WebMail Pro database.

Also, it'd be very helpful if you provide us with the following details:

- URL pointing to your WebMail Pro installation;
- a test account on your mail server which contains the message which causes the issue;
- screenshots of correct and incorrect displaying message (it's hard for us to determine if Chinese characters are displayed correctly because we don't speak Chinese).

Use Request Support form for this purpose.

Best regards,
Andrew
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Neil
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Posted: 15 May 2008 at 8:26pm | IP Logged Quote Neil

We used the included access file as database. I am also thinking maybe it was caused by the access database. We will try sqlserver 2005 later to see if the problem is still there. The system has not been put online yet so I cannot provide you the URL so far.

Thanks anyway.
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