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ngsanya
Newbie
Joined: 13 March 2008
Location: India
Online Status: Offline
Posts: 2
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| Posted: 13 March 2008 at 7:42am | IP Logged
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Just installed & configured MailBee Webmail.
Its cool.
We're facing two issues though;
1. All dates are shown as 01/01/0001
2. When I click a message page is changing but message is not showing and instead after sometime it says the message is deleted in the server!. This is happening for most of the mails but not all. In the last 3 hours I got 35 mails but only 6 of them have stayed. and the rest are not to be seen anymore!. I am not able to download them to my Email Client also (Thunderbird) :(
Can somebody tell me how I can resolve it?
I've installed it on an XP SP2 machine with IIS + Dotnet framework 2.x
Thx,
Sanya
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 13 March 2008 at 8:09am | IP Logged
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Could you please provide us with a test account on your mail server the issue can be reproduced on, URL pointing to your WebMail Lite installation and password to WebMail Admin Console (mailadm)? So, we'd be able to reproduce the issue directly and analyze the log files.
If it's not possible to provide us with a test account, could you please enable logging in WebMail Admin Console (mailadm) / Debug Settings / Enable Logging. Also, please enable special debug logging. Uncomment the following lines in the web.config file (located in the WebMail Pro web folder):
<!--<add name="MyListener"
type="System.Diagnostics.TextWriterT raceListener"
initializeData="c:\temp\webmail.log" />-->
so, it'll look like:
<add name="MyListener"
type="System.Diagnostics.TextWriterT raceListener"
initializeData="c:\temp\webmail.log" />
Reproduce the issue and provide us with both the log files for examination. It's important to make sure the log files don't contain irrelevant records because they'd complicate investigation.
Please use Request Support Form for this purpose.
Best regards,
Andrew
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ngsanya
Newbie
Joined: 13 March 2008
Location: India
Online Status: Offline
Posts: 2
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| Posted: 13 March 2008 at 8:27am | IP Logged
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Just sent the two log files for your reference.
Thx,
Sanya
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 14 March 2008 at 4:53am | IP Logged
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Thank you for the log files. We've replied you via e-mail.
Best regards,
Andrew
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