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Simone
Newbie
Joined: 22 June 2006
Online Status: Offline
Posts: 31
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| Posted: 18 October 2006 at 12:34pm | IP Logged
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I'm having a little problem that i cannot solve.
I'm usind direct mode + header in db.
I set a filter rule that automatically stores the email containing a [spam] tag in the subject in the directory SPAM i created.
The problem is that if i open a message stored in that directory i cannot read the body of the email, but when i open an inboz email i can.
Could you please help me?
regards,
Simone
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
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Posts: 1189
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| Posted: 18 October 2006 at 12:58pm | IP Logged
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Do you try to use filters for IMAP account? If so, filters cannot work properly for IMAP accounts. "Filters" button has already been eliminated from WebMail interface for IMAP accounts. The current version doesn't have this button.
Filtering mails is possible only during collecting mails from account on mail server. In the case of POP3 account in non-direct mode, WebMail collects mails from account on mail server and stores to the database, therefore, it can apply filters to sort mail between folders.
IMAP accounts work in other way. WebMail doesn't collect mails from account on mail server, but synchronizes database contents with mail server contents. There is no "pipeline" of receiving messages that allows applying filters to sort mails between folders. That's why filters cannot work for IMAP accounts.
Pure direct mode (without storing headers in database) of IMAP and POP3 accounts is just direct representation of contents of account on mail server without storing it in the database. Mail server doesn't support filters and WebMail filters cannot work.
Best regards,
Andrew
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Simone
Newbie
Joined: 22 June 2006
Online Status: Offline
Posts: 31
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| Posted: 19 October 2006 at 4:23am | IP Logged
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i'm using pop3 in direct mode with database storing of headers.
I can see the messages filtered in my SPAM folder, but when i open one of them i cannot see the body, but only the data of the header.
Is it right?
Simone
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Simone
Newbie
Joined: 22 June 2006
Online Status: Offline
Posts: 31
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| Posted: 19 October 2006 at 4:43am | IP Logged
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it's ok now, thank you for the update file!
Another question about the folders:
is there a particular reason to not give the possibility to move a message from one folder to another?
You can do that only throw the filters.
Regards,
Simone
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 19 October 2006 at 7:19am | IP Logged
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Thank you for the notice. This feature was missing. We have sent you the fix.
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Topic: problem with filters + direct mode
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