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schwim
Valued Community Member
Joined: 21 November 2017
Location: United States
Online Status: Offline
Posts: 49
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| Posted: 21 November 2017 at 7:03pm | IP Logged
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Hi there, everyone!
I've installed 8 beta and set up the server I'd like to use. I logged in with the mail user and receive this at the top of the page:
Quote:
| Unknown error. (MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1753)) |
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I'm using the same server credentials and user login info in my older stable Afterlogic webmail install, Rainloop and Roundcube test scripts successfully. Only the beta 8 script is unable to display the account's mail.
Any assistance would be greatly appreciated!
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 22 November 2017 at 12:01am | IP Logged
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Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.
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Regards,
Igor, Afterlogic Support
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schwim
Valued Community Member
Joined: 21 November 2017
Location: United States
Online Status: Offline
Posts: 49
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| Posted: 22 November 2017 at 4:47am | IP Logged
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Hi there Igor and thanks very much for your assistance:
http://schwim.net/log-2017-11-22-1.txt
Please let me know if there's anything else I can do to help.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 22 November 2017 at 5:28am | IP Logged
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Thank you, I've asked the developers to check the logs. Will get back to you once there's a response.
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Regards,
Igor, Afterlogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 22 November 2017 at 5:40am | IP Logged
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In the meantime, can you please try disabling Notes module, by setting Disabled to "true" in data/settings/modules/MailNotesPlugin.config.json file?
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Regards,
Igor, Afterlogic Support
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schwim
Valued Community Member
Joined: 21 November 2017
Location: United States
Online Status: Offline
Posts: 49
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| Posted: 22 November 2017 at 6:16am | IP Logged
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Hi there Igor,
With the suggested change, I'm now able to see the mail in the account. Thanks!
Please let me know if there's any testing I can do on my end to help.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 11 January 2018 at 1:11am | IP Logged
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Hello,
We're still investigating this, and looks like the issue only occurs on account with specific namespace policy, we couldn't reproduce it on accounts we have. Would it be possible to provide us with one (or better yet, two) of accounts the issue can be reproduced with? We'll need email/password as well as host/port info, please send those to support@afterlogic.com address. Thank you!
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Regards,
Igor, AfterLogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 06 February 2018 at 6:59am | IP Logged
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OK we've managed to reproduce and fix the issue, the fix will be included in the nearest update. And since we're going to disable Notes by default, the problem wouldn't be there for most users anyway 
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Regards,
Igor, Afterlogic Support
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