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theotanne
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Posted: 31 July 2015 at 5:36am | IP Logged Quote theotanne
Hey i can't login, after registration..i add all default settings from my imap account which on my iphone also work..


here is my log, maybe you can see why.
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Igor
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Posted: 31 July 2015 at 5:46am | IP Logged Quote Igor
Are you using current 7.6 version? I recall there was some issues with ClientException in previous version and I'm quite sure those were fixed.

You can find out your version number as shown here. Current version is available for download here.

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theotanne
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Posted: 31 July 2015 at 5:50am | IP Logged Quote theotanne
Code says 7.6.0, but i downloaded today from your link?
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Igor
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Posted: 31 July 2015 at 6:28am | IP Logged Quote Igor
No idea at the moment, sorry. However, we'll be releasing 7.6.1 update on Monday, it has a fix related to login issues, and there is a chance this update will help.

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joe_mo
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Posted: 04 August 2015 at 3:14pm | IP Logged Quote joe_mo
Having the same issue with 7.6.1. The same login credentials work with a roundcube install on the same server. Skimming the log, there's this error, which might be related (I've changed the path from the actual one that showed up in my log):

[21:42:17.97][807a99a0] AJAX: Action: SystemLogin
[21:42:17.97][807a99a0] exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /path/to/webmail-lite/ProjectCore/Actions.php:2851
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /path/to/webmail-lite/ProjectCore/Service.php(290): call_user_func(Array)
#2 /path/to/webmail-lite/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /path/to/webmail-lite/index.php(104): include('/path/to/web...')
#4 {main}

If there is additional information I can provide to help resolve this let me know.
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Igor
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Posted: 05 August 2015 at 4:26am | IP Logged Quote Igor
Would it be possible to provide us with test account login details on your server? We will need IMAP/SMTP server details, too. You can send us those details privately via HelpDesk. Thank you.

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joe_mo
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Posted: 05 August 2015 at 3:08pm | IP Logged Quote joe_mo
No you cannot have console access to my server and my email account.

If there's more specific information you need, like log files, let me know. I'd attach the AfterLogic log, but there doesn't seem to be an ability to attach files in this forum. You can email me at joe at xenotropic dot net.
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Igor
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Posted: 06 August 2015 at 3:41am | IP Logged Quote Igor
In that case, we're unable to assist unfortunately. The issue is not reproduced on any of our installations, so this is probably related to specific server configuration aspect and/or email account used.

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joe_mo
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Posted: 06 August 2015 at 12:47pm | IP Logged Quote joe_mo
Lack of CRAM-MD5 support for imap login, it turns out. Would be a nice feature to have.
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mhsabbagh
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Posted: 11 September 2015 at 2:22am | IP Logged Quote mhsabbagh
Hello.

I can confirm the issue here, I've installed everything correctly and I've tested the login information with roundcube and it works, it just doesn't with afterlogic webmail.

I get the same message in the previous replays.
Version: 7.6.2
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Igor
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Posted: 11 September 2015 at 2:35am | IP Logged Quote Igor
To check what's causing that, you'll need to debug the application. Enable Logging in AdminPanel, make sure log verbosity is set to Debug, reproduce hte problem and check the logs. Look for any server responses to login commands sent by WebMail.

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mhsabbagh
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Posted: 11 September 2015 at 2:56am | IP Logged Quote mhsabbagh
I've done all of that and the error message is not clear unfortunately:

[09:15:54.78][52728b07] [POST(7)][ip:xx.183.xx.51] /?/Ajax/
[09:15:54.78][52728b07] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[09:15:54.78][52728b07]
[09:15:54.78][52728b07] AJAX: Action: SystemLogin
[09:15:54.79][52728b07] exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /var/www/public_html/mail.xxxxxxxxx.com/libraries/ProjectCore/Actions.php:2851
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /var/www/public_html/mail.xxxxxxxxx.com/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#2 /var/www/public_html/mail.xxxxxxxxx.com/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /var/www/public_html/mail.xxxxxxxxx.com/index.php(104): include('/var/www/public...')
#4 {main}
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Igor
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Posted: 11 September 2015 at 3:03am | IP Logged Quote Igor
Hmm. And I am assuming you enter full email address on login screen, right?

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mhsabbagh
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Posted: 13 September 2015 at 12:55am | IP Logged Quote mhsabbagh
I used "username", "username@mydomain.com", "username@localhost".. And nothing worked.
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mhsabbagh
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Posted: 13 September 2015 at 9:56pm | IP Logged Quote mhsabbagh
So there is no fix for this ? :(
I really liked Afterlogic WebMail and I would like to give it a try.
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Igor
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Posted: 14 September 2015 at 4:05am | IP Logged Quote Igor
Is it possible to provide us with test account login details on your server? We will need IMAP/SMTP server details, too. You can send us those details privately via HelpDesk. Thanks.

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thomaschoy
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Posted: 21 April 2017 at 3:52am | IP Logged Quote thomaschoy
I face the same problem but finally I found it is my IMAP server issue.

I can fix this by adding '@domain.name' in the login format of dovecot and it fixed the problem!

Reference:
https://serverfault.com/questions/646413/how-to-correct-dovecot-user-login-to-use-full-domain-email-in-this-format-myuse
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