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AfterLogic WebMail Lite 7
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Subject Topic: Cannot send mail: MailSo exeptions... Post ReplyPost New Topic
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Paul_S
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Joined: 22 December 2014
Location: Netherlands
Online Status: Offline
Posts: 3
Posted: 22 December 2014 at 5:56am | IP Logged Quote Paul_S
Hi,

I've used Wemail Lite for quite a while, it was working all the time.
Sinds two weeks, I cannot send mail anymore.

The exeptions that are thrown, I cannot understand. Can someone please help me?

Regards,
Paul

The log file sais:

[13:35:51.63][911d5f4f] Location: index.php

[13:35:51.76][bb8f6090] [GET][ip:xxx.xxx.xxx.xxx] /webmail/adminpanel/index.php
[13:35:51.76][bb8f6090] POST > []
[13:35:51.76][bb8f6090]
[13:35:51.76][bb8f6090] call CCommonModule->PopulateData->SystemLogging()
[13:35:51.76][bb8f6090] call CWebMailModule->PopulateData->SystemLogging()

[13:35:54.65][634bd30c] [POST(19)][ip:xxx.xxx.xxx.xxx] /webmail/?/Ajax/
[13:35:54.65][634bd30c] POST > [AccountID, FetcherID, IdentityID, DraftUid, To, Cc, Bcc, Subject, Text, IsHtml, Importance, Sensivity, ReadingConfirmation, InReplyTo, References, Action, ShowReport, SentFolder, Token]
[13:35:54.65][634bd30c]
[13:35:54.65][634bd30c] AJAX: Action: MessageSend
[13:35:54.65][634bd30c] DB(PDO/mysql) : start connect to webmail_2@localhost
[13:35:54.65][634bd30c] DB : PDO(mysql:dbname=webmail_1;host=localhost;charset=utf8)
[13:35:54.65][634bd30c] DB : connected to webmail_2@localhost
[13:35:54.65][634bd30c] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 1
[13:35:54.67][634bd30c] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `files_enable` FROM awm_settings WHERE `id_user` = 1
[13:35:54.72][634bd30c] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[13:35:54.72][634bd30c] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 AUTH=CRAM-SHA256 AUTH=PLAIN IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011 Double Precision, Inc. See COPYING for distribution information.\r\n
[13:35:54.72][634bd30c] IMAP[SECURE]: > TAG1 LOGIN "info@xxxxxxxxx.xxx" "********"\r\n
[13:35:54.72][634bd30c] IMAP[DATA]: < TAG1 OK LOGIN Ok.\r\n
[13:35:54.73][634bd30c] SMTP[NOTE]: Start connection to "tcp://xxx.xxx.xxx.xxx:25"
[13:35:54.74][634bd30c] SMTP[DATA]: < 220 xxx.xxxxxxx.xxx ESMTP Postfix (Ubuntu)\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: > EHLO xxxxxxxxxxx.xxx\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-xxx.xxxxxxxxxx.xxx\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-PIPELINING\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-SIZE 10240000\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-ETRN\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-STARTTLS\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-AUTH DIGEST-MD5 CRAM-MD5 PLAIN LOGIN\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-ENHANCEDSTATUSCODES\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250-8BITMIME\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 250 DSN\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: > STARTTLS\r\n
[13:35:54.74][634bd30c] SMTP[DATA]: < 220 2.0.0 Ready to start TLS\r\n
[13:35:54.76][634bd30c] SMTP[DATA]: > EHLO xxxxxxxxxx.xxx\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-xxx.xxxxxxxxxx.xxx\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-PIPELINING\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-SIZE 10240000\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-ETRN\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-AUTH DIGEST-MD5 CRAM-MD5 PLAIN LOGIN\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-ENHANCEDSTATUSCODES\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250-8BITMIME\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 250 DSN\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: > AUTH LOGIN\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 334 VXNlcm5hbWU6\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: > aW5mb0Bldnl2YW5rZW1wZW5mb3VuZGF0aW9uLm5s\r\n
[13:35:54.79][634bd30c] SMTP[DATA]: < 334 UGFzc3dvcmQ6\r\n
[13:35:54.79][634bd30c] SMTP[SECURE]: > ********\r\n
[13:35:54.80][634bd30c] SMTP[DATA]: < 235 2.7.0 Authentication successful\r\n
[13:35:54.80][634bd30c] SMTP[DATA]: > MAIL FROM:<info@xxxxxxxxxx.xxx> SIZE=4148\r\n
[13:35:54.80][634bd30c] SMTP[DATA]: < 250 2.1.0 Ok\r\n
[13:35:54.80][634bd30c] SMTP[DATA]: > RCPT TO:<paul@xxxxxx.xxx>\r\n
[13:35:54.80][634bd30c] SMTP[DATA]: < 451 4.3.0 <info@xxxxxxxxxx.xxx>: Temporary lookup failure\r\n
[13:35:54.80][634bd30c] SMTP[ERROR]: exception 'MailSo\Smtp\Exceptions\NegativeResponseException' with message '451 4.3.0 <info@xxxxxxxxxx.xxx>: Temporary lookup failure' in /var/www/vhosts/xxxxxxxxxxx.xxx/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php:727
Stack trace:
#0 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php(599): MailSo\Smtp\SmtpClient->validateResponse(Array)
#1 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php(348): MailSo\Smtp\SmtpClient->sendRequestWithCheck('RCPT', Array, 'TO:<paul@xxxxx...')
#2 /var/www/vhosts/xxxxxxxxxx.xx/httpdocs/webmail/libraries/afterlogic/common/managers/mail/manager.php(1103): MailSo\Smtp\SmtpClient->Rcpt('paul@xxxxxxx...')
#3 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Actions.php(1572): CApiMailManager->MessageSend(Object(CAccount), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', '', '')
#4 [internal function]: ProjectSeven\Actions->AjaxMessageSend()
#5 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Service.php(278): call_user_func(Array)
#6 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#7 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/index.php(81): include('/var/www/vhosts...')
#8 {main}
[13:35:54.80][634bd30c] Previous Exception: 451 4.3.0 <info@xxxxxxxxxx.xxx>: Temporary lookup failure
[13:35:54.80][634bd30c] SMTP[DATA]: > QUIT\r\n
[13:35:54.80][634bd30c] SMTP[DATA]: < 221 2.0.0 Bye\r\n
[13:35:54.80][634bd30c] SMTP[NOTE]: Disconnected from "tcp://xxx.xxx.xxx.xxx:25" (success)
[13:35:54.80][634bd30c] exception 'CApiManagerException' with message 'Can't send message' in /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/afterlogic/common/managers/mail/manager.php:1120
Stack trace:
#0 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Actions.php(1572): CApiMailManager->MessageSend(Object(CAccount), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', '', '')
#1 [internal function]: ProjectSeven\Actions->AjaxMessageSend()
#2 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Service.php(278): call_user_func(Array)
#3 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#4 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/index.php(81): include('/var/www/vhosts...')
#5 {main}

Next exception 'ProjectSeven\Exceptions\ClientException' with message '451 4.3.0 <info@xxxxxxxxxx.xxx>: Temporary lookup failure' in /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Actions.php:1593
Stack trace:
#0 [internal function]: ProjectSeven\Actions->AjaxMessageSend()
#1 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Service.php(278): call_user_func(Array)
#2 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#3 /var/www/vhosts/xxxxxxxxxx.xxx/httpdocs/webmail/index.php(81): include('/var/www/vhosts...')
#4 {main}
[13:35:54.80][634bd30c] INFO[MEMORY]: Memory peak usage: 10.75MB
[13:35:54.80][634bd30c] INFO[TIME]: Time delta: 0.28827714920044
[13:35:54.80][634bd30c] DB : disconnect from webmail_2@localhost
[13:35:54.81][634bd30c] IMAP[DATA]: > TAG2 LOGOUT\r\n
[13:35:54.81][634bd30c] IMAP[DATA]: < * BYE Courier-IMAP server shutting down\r\n
[13:35:54.81][634bd30c] IMAP[DATA]: < TAG2 OK LOGOUT completed\r\n
[13:35:54.81][634bd30c] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
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Paul_S
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Joined: 22 December 2014
Location: Netherlands
Online Status: Offline
Posts: 3
Posted: 22 December 2014 at 5:58am | IP Logged Quote Paul_S
Oh, additional information:
I use to receive a lot of mail on this mail account.
At this moment, mail is not delevered as well, if I send a test message, it doesn't bounce but isn't delivered as well.

Forwarding does not work either...

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Igor
AfterLogic Support
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Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 22 December 2014 at 5:59am | IP Logged Quote Igor
Quote:
451 4.3.0 <info@xxxxxxxxxx.xxx>: Temporary lookup failure\r\n


That's what your SMTP server responds when trying to send mail - or, to be exact, when submitting recipient's address. You'll need to check mailserver configuration, or contact people/company who are in charge of that server.

--
Regards,
Igor, AfterLogic Support
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Paul_S
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Joined: 22 December 2014
Location: Netherlands
Online Status: Offline
Posts: 3
Posted: 23 December 2014 at 7:37am | IP Logged Quote Paul_S
Thanks for your reply!
I fixed it bij reinstalling postfix....
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