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tripflex
Newbie
Joined: 16 October 2013
Location: United States
Online Status: Offline
Posts: 1
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| Posted: 16 October 2013 at 3:59pm | IP Logged
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Had an older (i think version 6) of WebMail Lite installed on my cPanel server, attempted to upgrade to 7 and apparently broke everything in the process.
Attempted to do a full remove, and then install again, still had same problems.
Was able to access admin area, but when logging in with webmail and clicking on Webmail Lite icon from cPanel it would bring me to a blank page.
After spending a couple hours troubleshooting, I figured out that this URL would work and ask for login:
/3rdparty/afterlogic/
Whereas this did not:
/3rdparty/afterlogic/cpanel/cpanel.php
Looking at the code it appears something is broken with the login as this is the ONLY error I was able to find in all logs, httpd, cpanel, and afterlogic:
PHP Fatal error: Call to undefined method CApiWebmailManager::LoginToAccount() in /usr/local/cpanel/base/3rdparty/afterlogic/cpanel/cpanel.php on line 23
Ended up just having to completely remove it from the server as I can no longer get a working version to install ... help a brother out please!
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 16 October 2013 at 9:52pm | IP Logged
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Most likely, your cPanel server runs an older PHP version, something like 5.2, and API fails to load which results in that error. An important point here is that cPanel has two separate PHP instances, one of them is system-wide while the other one is used by embedded apps such as webmail clients. We've encountered a number of cases when system-wide setup is 5.3 while embedded PHP is 5.2, and WebMail v7 wouldn't work there.
Unfortunately, there's no straightforward way to check actual PHP version running there, but you can add script called, say, info.php with the following content:
The path for that script should be /usr/local/cpanel/base/3rdparty/afterlogic/info.php and you'll need to access it with the URL ending with /3rdparty/afterlogic/info.php.
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Regards,
Igor, AfterLogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 18 October 2013 at 11:53am | IP Logged
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It's now safe to disregard my previous message. It turned out that the installer available for download from web site was outdated. Now it's up-to-date, you can get it here.
In fact, you don't really have to reinstall the entire product, you can simply replace that particular file PHP was complaining about, /usr/local/cpanel/base/3rdparty/afterlogic/cpanel/cpanel.php, you can download it here.
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Regards,
Igor, AfterLogic Support
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Topic: cPanel Blank Page Install Problems
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