Search The ForumSearch   RegisterRegister  LoginLogin

AfterLogic WebMail Lite 7
 AfterLogic Forum : AfterLogic WebMail Lite 7
Subject Topic: Blank / Empty emails Post ReplyPost New Topic
Author
Message << Prev Topic | Next Topic >>
milesdavis
Newbie
Newbie


Joined: 26 September 2013
Location: United Kingdom
Online Status: Offline
Posts: 3
Posted: 26 September 2013 at 5:31am | IP Logged Quote milesdavis
Hi,

I'm having an issue with a handful of emails appearing blank when they're opened by the person they are sent to. It appears to be isolated to users using Entourage. Other people that are on the email being sent can read the mail fine, however.

Any ideas as to why this may be happening? It's a reproducible event.

Thanks,
Miles
Back to Top View milesdavis's Profile Search for other posts by milesdavis
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 26 September 2013 at 5:37am | IP Logged Quote Igor
Something's probably wrong with the way that client builds messages. We might be able to take a look if you save one of such messages as EML file (that can be done by WebMail itself), upload it somewhere and provide a download link here.

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 
milesdavis
Newbie
Newbie


Joined: 26 September 2013
Location: United Kingdom
Online Status: Offline
Posts: 3
Posted: 26 September 2013 at 5:55am | IP Logged Quote milesdavis
Hi. I've uploaded it to WeTransfer.

http://we.tl/84aL7RPsar

I've sanitised the email addresses and IP's, hopefully that doesn't cause a problem, and re-saved the file.

Back to Top View milesdavis's Profile Search for other posts by milesdavis
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 26 September 2013 at 7:14am | IP Logged Quote Igor
I was able to open it in the latest version of WebMail (PHP edition), it's displayed as follows:



Isn't that what you observe, and the message opens completely empty?

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 
milesdavis
Newbie
Newbie


Joined: 26 September 2013
Location: United Kingdom
Online Status: Offline
Posts: 3
Posted: 27 September 2013 at 4:22am | IP Logged Quote milesdavis
Yes, that's what I see. User 1 is unable to view the message sent by user2 or user3, which is why they've replied complaining about 'another blank email'.

Both User 2 & User 3 use Webmail and User 1 uses Entourage.

Is there anything I can try to help diagnose the problem?

Back to Top View milesdavis's Profile Search for other posts by milesdavis
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 27 September 2013 at 4:30am | IP Logged Quote Igor
If what you see matches the screenshot, then WebMail does everything correctly. It's not about webmail showing message empty - it's about message itself is actually empty, it doesn't contain any other text except for that one displayed, and you should be able to confirm that by checking EML itself. Thus, it looks like something's wrong with client used for sending the email, and the issue should be fixed on that end.

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 

If you wish to post a reply to this topic you must first login
If you are not already registered you must first register

  Post ReplyPost New Topic
Printable version Printable version

Forum Jump

Powered by Web Wiz Forums version 7.9
Copyright ©2001-2004 Web Wiz Guide