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AfterLogic WebMail Lite 7

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Topic: Error on plesk installation

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francesco
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Joined: 06 June 2013
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Posts: 14

Posted: 06 June 2013 at 11:08am \| IP Logged

I try to install afterlogic webmail lite (and also pro) on Plesk 10.4.4 on my Windows server 2008 according to:

http://www.afterlogic.com/wiki/Plesk_integration_(WebMail_Pro_6_PHP)#For_hosting_clients

But in the last step when i install webmail into application of the selected domain, i click on "install" and i receive:

Error: Installation of AfterLogic WebMail Pro at http://xxxx.com//webmail failed. Non-zero exit status returned by script. Output stream: 'Warning: Unexpected character in input: '\' (ASCII=92) state=1 in C:\Inetpub\vhosts\xxxx.com\httpdocs\webmail\libraries\afterlogic\api.php on line 661 Parse error: syntax error, unexpected T_STRING in C:\Inetpub\vhosts\xxxx.eu\httpdocs\webmail\libraries\MailSo\MailSo.php on line 3'.

What can i do?

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 07 June 2013 at 12:30am \| IP Logged

We didn't encounter such issues with WebMail, be it Lite or Pro. Most probably, your system runs PHP 5.2, while at least version 5.3 is required.

--
Regards,
Igor, AfterLogic Support

francesco
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Joined: 06 June 2013
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Posts: 14

Posted: 07 June 2013 at 2:11am \| IP Logged

I have installed 5.3.25 PHP version. I try also with 5.4.15 but i receive the same error.
I resolve the first error when i remove "\" from api.php but i cannot resolve the error in MailSo.php. At the line 3 in MailSo.php there is this code:

namespace MailSo;

and the error is: Parse error: syntax error, unexpected T_STRING

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 07 June 2013 at 3:04am \| IP Logged

I'm almost 100% certain that the error you're getting is thrown when PHP fails to understand the namespaces, and that was the case with PHP 5.2 and older versions. We're not Plesk experts ourselves, so the question is: are you sure that setting PHP version to 5.3 or above applies to the domain you're trying to install the product to? In other words, is there a chance that there's still PHP 5.2 running out there somewhere?

--
Regards,
Igor, AfterLogic Support

francesco
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Newbie

Joined: 06 June 2013
Online Status: Offline
Posts: 14

Posted: 07 June 2013 at 6:19am \| IP Logged

Hi Igor, i find the solution. I share it if someone have the same issue:

- if you install afterlogic webmail lite or pro v.7 into Plesk (version 10 or 11 in my case) you must set the php version 5.3 or + not only in the selected domain but also in the plesk admin panel! To do this follow this article:

http://kb.parallels.com/6670

and remember to restart plesk services.

Now i have another issue, but i open another thread..

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 07 June 2013 at 7:32am \| IP Logged

Thanks for sharing the solution, I believe it might be extremely helpful for other Plesk users.

--
Regards,
Igor, AfterLogic Support

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