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ssgtyh
Newbie
Joined: 26 April 2012
Location: China
Online Status: Offline
Posts: 1
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| Posted: 26 April 2012 at 9:55pm | IP Logged
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I have a question about afterlogic mail
When I send mail Attachment larger than 30MB
Prompted me to "500 - Internal Server" the Error
But can receive files over 30MB
the server settings Attachment maximum 100MB
if I send mail less than 30MB everything be ok .
who tell me why ?
by the way I use Hmail + afterlogic webmail
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 04 May 2012 at 4:33am | IP Logged
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Most probably, this is about memory_limit setting of your PHP configuration. It's not possible to suggest exact value required in each specific case, but based on our experience, memory_limit set to Z Mbytes allows for processing messages of total size Z/10 Mbytes.
This knowledge base article might be helpful too.
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Regards,
Igor, AfterLogic Support
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FavorMan
Groupie
Joined: 12 May 2012
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Posts: 57
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| Posted: 04 November 2012 at 10:28am | IP Logged
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Hi Igor,
I Combined Some Of My Web Sites Onto A Server That I Recently Just Started Using, And Now I & Valued Users Under Me Are OFTEN Seeing 500 Internal Server Errors In The Web Mail Log In Area. What's Your Take On That Issue? Below Is What It Says In The cPanel Error Log Area. 
[Sun Nov 04 12:47:32 2012] [error] [client 70.59.115.15] File does not exist: /home/mme/public_html/500.shtml, referer: https://www.MyEmailSite.com/Our-Valued-Users-Area/webmail.php
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 06 November 2012 at 1:24am | IP Logged
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That log entry doesn't allow for finding the reason, unfortunately. All it says is there was Error 500 and special page for displaying the error message wasn't found. Try and see if you can find more specific error message.
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Regards,
Igor, AfterLogic Support
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FavorMan
Groupie
Joined: 12 May 2012
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Posts: 57
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| Posted: 07 November 2012 at 10:31am | IP Logged
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A Server Tech Person Said That The 500 Internal Error Issue Is RESOLVED!
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FavorMan
Groupie
Joined: 12 May 2012
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Posts: 57
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| Posted: 07 November 2012 at 10:35am | IP Logged
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How About (CAN'T Connect To The Database), (User DOESN'T Exist), And Error Messages Like That. Is That A KNOWN ISSUE With This Software?
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FavorMan
Groupie
Joined: 12 May 2012
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Posts: 57
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| Posted: 08 November 2012 at 6:31am | IP Logged
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"The account doesn't exist, perhaps, it has just been deleted."
I See That ERROR Often, And So My Valued Users Likely Also See That. That DOESN'T Happen With Popular Web Mail Programs.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 09 November 2012 at 4:06am | IP Logged
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Quote:
| How About (CAN'T Connect To The Database), (User DOESN'T Exist), And Error Messages Like That. Is That A KNOWN ISSUE With This Software? |
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Beg to differ here, those aren't software issues. If WebMail cannot access the database, it would mean something is wrong with the database or the access credentials you provided. WebMail doesn't use any special code, just basic PHP functions for MySQL access, and if those fail to work - I don't see what it has to do with WebMail at all.
To avoid any further misunderstanding: WebMail Lite is a free community product. And it's YOU who is supposed to troubleshoot the issues you encounter. If you are interested in free support from the software vendor - we have WebMail Pro available for you.
Of course, there's always a chance you can get a response from another community member - but that doesn't really work well now, for various reasons.
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Regards,
Igor, AfterLogic Support
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FavorMan
Groupie
Joined: 12 May 2012
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Posts: 57
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| Posted: 10 November 2012 at 1:16am | IP Logged
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When Those ERRORS Occur, They ALWAYS CLEAR UP, So, The Database User & Pass Are Fine, Etc.
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