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arackin
Newbie
Joined: 13 January 2012
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Posts: 5
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| Posted: 13 January 2012 at 12:50pm | IP Logged
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i have a weird issue happening.
sometimes when i reply to an email, it sends out duplicate emails. running the latest webmail lite version and have it configured to imap gmail. basically what's happening....is it truncates part of the email text in the first sent message, and then sends the entire message in the second sent message. also, in the 2nd sent message, it seems to label part of the message as quoted text. which is rather strange.
in the sent folder in the webmail lite client, it only shows 1 message sent, and in it's entirety. in gmail (for example) it registers the 2 sent messages.
for reference: (don't mind the conversation)
i have a hunch this is somehow related to the auto saving of drafts because my drafts folder on the gmail side is filling up with messages that were in fact completed and sent. is there a way to turn the auto saving off? or is this a gmail issue and not something i can fix in the webmail client?
any ideas? or help? would be amazingly appreciated.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 14 January 2012 at 4:52am | IP Logged
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We have recently released an updated WebMail Lite version, it has a fix towards some specific IMAP servers which don't work with saving drafts properly; for instance, we upload a message to Drafts with some Message-ID assigned, but when we need to locate that message and obtain its UID, search yields *ALL* the messages, not just that particular one. So we had to add a workaround for that.
Please try the latest build and let us know if it works for you. I believe we can provide a minor code change which turns drafts autosave off - but maybe it will no longer be necessary.
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Regards,
Igor, AfterLogic Support
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arackin
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Joined: 13 January 2012
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| Posted: 14 January 2012 at 9:31am | IP Logged
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cool, thanks for the quick reply!
just updated the php version to 6.3.8. i believe i was still running 6.3.5.
so i'll give this a go, and hopefully it just fixes itself. so far so good.
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arackin
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| Posted: 20 January 2012 at 6:30pm | IP Logged
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so i am still having this issue with latest build.
i set the SaveMail setting to "Never" and looks like it's turned off the auto saving of messages while they are being composed. sent out a few tests and didn't get any duplicating/truncated emails sent. so far. we'll see how this goes.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 21 January 2012 at 12:12am | IP Logged
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While the approach you described might work, the recommended way of turning off the autosave feature is by editing data/settings/config.php file, webmail.autosave is a key you need to set, more information is found here.
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Regards,
Igor, AfterLogic Support
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arackin
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Joined: 13 January 2012
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Posts: 5
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| Posted: 14 February 2012 at 9:19am | IP Logged
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thanks for the tip!
i am still having this issue. yesterday being really bad. was shooting out 4 duplicate half written messages like this.
i updated my config.php file with your suggestion. we'll see how that goes.
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arackin
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Posts: 5
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| Posted: 15 February 2012 at 8:42pm | IP Logged
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actually....i think i may have finally fixed this!
had to do with editing the auto.session setting in my php.ini file. so my apologizes for blaming the auto save feature.
though, is there any documentation on what the correct settings in the php.ini file should be for this webmail client?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 17 February 2012 at 6:23am | IP Logged
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In general, I don't think there's such a thing as "correct PHP settings" when it comes to particular applications, and the product is known to run just fine in various environments. In some special cases, you might need to tweak memory limits, max execution time etc., but that's really a case-to-case thing.
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Regards,
Igor, AfterLogic Support
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