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konmax
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Posted: 06 January 2012 at 11:14am | IP Logged Quote konmax
Hi!

After the login in WebMail Lite (v5.1.3; DB -> Access; .NET Version), I get an error message (at the top of the screen) and no new mails are showing up (IMAP connection). The error message is

"Internal Server Error. Please, contact your system administrator in order to report the problem.".

The same message appears if I press the "Check Mail" button.

If I wait some time, all new messages suddenly show up (not sure if it was the same amount of minutes configured for the auto check).

This error is reproduceable for some accounts. I have cleaned the DB and the temp folders as a test and removed all data for such a user but after a a fresh login, I get the same error.

The IMAP server log looks OK to me and also the webmail log does not show any problems.

Any ideas what this could be?

Thanks,

Konrad
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Igor
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Posted: 06 January 2012 at 1:14pm | IP Logged Quote Igor
When speaking of webmail log, be sure to check both the logs as there's the other one enabled via web.config file as shown here. As additional troubleshooting step, check if the issue persists with a different database engine, MySQL is a recommended option (you'll need ODBC Connector installed for that to work).

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Igor, AfterLogic Support
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konmax
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Posted: 07 January 2012 at 7:55am | IP Logged Quote konmax
Igor,

Thanks for your answer. I activated the additional log you mentioned and I found one place showing this error:

Internal Server Error. Please, contact your system administrator in order to report the problem:

[7.1.2012 16:02:05][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 1
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 2
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 3
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 4
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 5
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 6
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 7
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 8
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 9
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 10
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 11
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 12
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 13
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 14
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 15
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 16
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 17
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 18
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 19
[7.1.2012 16:02:06][mp_MessageDownloaded] - Folder: 'Sent Items'; MessageCount: 20; MessageNumber: 20
------------------------------------------------------------
[7.1.2012 16:02:06] ERROR!!!
[Message]
Supplied string date format is invalid. InnerException message follows: Die Parameter "Year", "Month", und "Day" beschreiben eine nicht darstellbare DateTime.
[TargetSite]
Int64 DateToTicks(Int32, Int32, Int32)
[Stack Trace]
   bei System.DateTime.DateToTicks(Int32 year, Int32 month, Int32 day)
   bei a.i.g.a(String A_0, d A_1)
[Method]: a
[Line, Column]: [0, 0]
------------------------------------------------------------
------------------------------------------------------------
[7.1.2012 16:02:06] ERROR!!!
[Message]
Internal Server Error. Please, contact your system administrator in order to report the problem.
[TargetSite]
System.DateTime a(System.String, a.i.d)
[Stack Trace]
   bei a.i.g.a(String A_0, d A_1)
   bei MailBee.Mime.MailMessage.get_Date()
   bei WebMail.WebMailMessage.InitFromMailMessage(MailMessage msg)
   bei WebMail.WebMailMessage.Init(MailMessage msg, Boolean isUidStr, Folder fld)
   bei WebMail.ImapStorage.DownloadMessagesFromServer(DbStorage dbStorage, Folder fld, Int64 firstUid, Int64 lastUid)
   bei WebMail.ImapStorage.Synchronize(FolderCollection foldersTree)
[Method]: Synchronize
[Line, Column]: [0, 0]
------------------------------------------------------------
[7.1.2012 16:02:08][] - >>>>>>>>>>>>>>>> IN >>>>>>>>>>>>>>>>
[7.1.2012 16:02:08][] - <?xml version="1.0" encoding="utf-8"?><webmail><param name="action" value="get"/><param name="request" value="base"/></webmail>
[7.1.2012 16:02:08][] - >>>>>>>>>>>>>>>> IN >>>>>>>>>>>>>>>>
[7.1.2012 16:02:08][CreateParameter] - @id_user='3'
[7.1.2012 16:02:08][PrepareCommand] - SELECT SUM([mailbox_size]) FROM [awm_accounts] WHERE [id_user]=@id_user
[7.1.2012 16:02:08][CreateParameter] - @id_user='3'
[7.1.2012 16:02:08][PrepareCommand] - SELECT * FROM a_users AS users INNER JOIN awm_settings AS settings
ON users.id_user = settings.id_user
WHERE users.id_user=@id_user
[7.1.2012 16:02:08][PrepareCommand] - SELECT * FROM awm_columns WHERE id_user=3
[7.1.2012 16:02:08][CreateParameter] - @id_user='3'
[7.1.2012 16:02:08][PrepareCommand] - SELECT * FROM a_users AS users INNER JOIN awm_settings AS settings
ON users.id_user = settings.id_user
WHERE users.id_user=@id_user
[7.1.2012 16:02:08][PrepareCommand] - SELECT * FROM awm_columns WHERE id_user=3



Any idea what the problem could be?

Many thanks,
Konrad
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Igor
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Posted: 09 January 2012 at 2:48am | IP Logged Quote Igor
Yes, we have recently created a fix for that error, please try the fix found in this forum thread.

Hope this helps!

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Igor, AfterLogic Support
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konmax
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Joined: 29 November 2010
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Posts: 31
Posted: 09 January 2012 at 12:14pm | IP Logged Quote konmax
Thanks - Problem solved ;-)

Konrad
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