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ssup
Newbie
Joined: 04 July 2011
Location: Germany
Online Status: Offline
Posts: 2
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| Posted: 04 July 2011 at 3:12am | IP Logged
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Hi All,
I use Web mail Lite PHP and after log in to my account following message appears:
Wrong email/login and/or password. Authentication failed.
and i can send messages or receive them.
can you help me please.
thank you
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 05 July 2011 at 12:22am | IP Logged
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The first thing to do is to enable logging, reproduce the problem and see what's in the logs. It could be that your server requires username as login and you supply email address for that, or vice versa. Reconfiguring login page settings might be helpful in this regard.
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Regards,
Igor, AfterLogic Support
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ssup
Newbie
Joined: 04 July 2011
Location: Germany
Online Status: Offline
Posts: 2
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| Posted: 05 July 2011 at 3:27am | IP Logged
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Hi Igor,
the logging is enabled and if i edit the email address for example from ab@domain.com to ab1@domain.com it works but by using the old email address it does not work.
it works all the time with email as username but by some accounts not.
why?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 05 July 2011 at 3:36am | IP Logged
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I'm sorry, but "it does not work" is not an answer. It's a question, and log file is the answer, so be sure to check it and see what error messages are recorded (if any).
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Regards,
Igor, AfterLogic Support
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Topic: Wrong email or password after login
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