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JerseyMike
Newbie
Joined: 02 August 2006
Location: United States
Online Status: Offline
Posts: 13
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| Posted: 20 December 2006 at 11:40am | IP Logged
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We have a utility that retrieves emails from customer specified POP3 email accounts. In one customer instance, the utility is not retrieving the new messages from the specified POP3 account.
Because this is a customer account, we do not have access to troubleshoot that end. However, we turned the MailBee logging on and this is what is captured:
[11:24:04.19] [INFO] Assembly version: 2.0.0.6.
[11:24:04.24] [INFO] Will resolve host "mail.CustomerABC.com".
[11:24:04.30] [INFO] Host "mail.CustomerABC.com" resolved to IP address(es) 999.999.999.999.
[11:24:04.34] [INFO] Will connect to host "mail.CustomerABC.com" on port 110.
[11:24:04.63] [INFO] Socket connected to IP address 999.999.999.999 on port 110.
[11:24:04.88] [RECV] +OK <9999.999999@999999.com>\r\n
[11:24:04.94] [INFO] Connected to mail service at host "mail.CustomerABC.com" on port 110 and ready.
[11:24:05.00] [INFO] Get the list of POP3 capabilities via CAPA command.
[11:24:05.05] [SEND] CAPA\r\n
[11:24:05.28] [RECV] -ERR authorization first\r\n
[11:24:05.38] [INFO] Warning: The server does not support CAPA command. POP3 pipelining will not be available. The server responded: -ERR authorization first.
[11:24:05.42] [INFO] Get the list of advertized SASL authentication methods via AUTH command.
[11:24:05.49] [SEND] AUTH\r\n
[11:24:05.70] [RECV] -ERR authorization first\r\n
[11:24:05.77] [INFO] Warning: The server does not support AUTH command. SASL authentication will not be available. The server responded: -ERR authorization first.
[11:24:05.81] [INFO] Will login as "Customer".
[11:24:05.88] [INFO] Will try APOP authentication.
[11:24:05.94] [SEND] APOP Customer 504662cdfcb096c814263c773f15e32f\r\n
[11:24:06.33] [RECV] +OK \r\n
[11:24:06.38] [INFO] Logged in as "Customer".
[11:24:06.44] [INFO] Download inbox statistics.
[11:24:06.50] [SEND] STAT\r\n
[11:24:06.74] [RECV] +OK 0 0\r\n
[11:24:06.81] [SEND] QUIT\r\n
[11:24:07.05] [RECV] +OK \r\n
[11:24:07.11] [INFO] Will disconnect from host "mail.CustomerABC.com".
[11:24:07.16] [INFO] Disconnected from host "mail.CustomerABC.com".
It appears to be connecting to the specified server and account...but it never retrieves the new messages that are sitting in the mailbox.
This utility is working fine against other POP3 servers and accounts.
Any ideas?
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 21 December 2006 at 7:34am | IP Logged
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The log shows (the server responded +OK 0 0 on STAT command) the POP3 mailbox contains 0 messages with summary size 0K. Thus, the mailbox is empty or the POP3 server is configured not to show new messages in the mailbox through POP3 protocol. For instance, you can see a lot of mails in a Gmail account through web interface, but although you have POP3 access to the account, you can't download them through POP3 (Gmail "says" there are no messages in the mailbox).
If the client is sure the mailbox contains new messages, could you please ask him to try to receive the messages from the same POP3 account via MS Outlook Express?
Best regards,
Andrew
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Topic: New messages in account not retrieved
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