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ajhalls
Newbie
Joined: 20 August 2015
Online Status: Offline
Posts: 4
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| Posted: 08 December 2017 at 1:04pm | IP Logged
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Weird problem for me. I just installed the newest version on a server and while the admin area of the site is very snappy, the main /webmail/index.php takes about 5 minutes to load, then another 2 minutes to login. Once logged in navigation is very quick, till you try logging out, which takes another 2 minutes.
It is a virtual server (Citrix Xenserver) running Ubuntu 16.04 and ISPConfig. It has 10 assigned processors and about 32GB Ram and isn't in a production environment so the CPU load is always 0.00. We are running it in the office, so it is connected via a gigabit switch.
I am not seeing any errors in the logs though I did enable debugging to see if there was anything there.
I am not having any performance issues anywhere else on the server, any ideas what to try?
php -v
PHP 7.0.22-0ubuntu0.16.04.1 (cli) ( NTS )
Copyright (c) 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright (c) 1998-2017 Zend Technologies
with Zend OPcache v7.0.22-0ubuntu0.16.04.1, Copyright (c) 1999-2017, by Zend Technologies
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 08 December 2017 at 3:05pm | IP Logged
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Do you, by any chance, have a large number of folders in your IMAP account you use to log into WebMail Pro? Does the same issue occur if you log into email account with 5-6 folders there? Did you try that with different browsers? Disabling message threading in account settings might help speed things up, too.
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Regards,
Igor, Afterlogic Support
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ajhalls
Newbie
Joined: 20 August 2015
Online Status: Offline
Posts: 4
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| Posted: 08 December 2017 at 4:49pm | IP Logged
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This is a brand new installation with only one user that has no messages. I was just preparing the server for use on a new project. I had an old installation I had prepared a couple years ago and had it working great, but the database system crashed yesterday as I was trying to upgrade things. I accidentally installed MySQL over the top of mariadb, things went downhill from there... Since I had not ever really put it into operation, I figured it would just be easier to start with a new installatoin on a new server.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 11 December 2017 at 1:43am | IP Logged
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Interesting. Would it be possible to provide us with URL of the installation and a test account, so we could take a look? We could also use any other details that may help with the troubleshooting - such as adminpanel credentials, FTP/SSH etc.
Please use HelpDesk to provide access details. Thank you.
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Regards,
Igor, AfterLogic Support
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