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Subject Topic: The works fine but sometimes not connecte Post ReplyPost New Topic
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jukian
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Joined: 21 August 2015
Location: Colombia
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Posts: 1
Posted: 21 August 2015 at 9:46am | IP Logged Quote jukian
16:13:34.14][2b534755] [POST(7)][ip:190.165.164.158] /web/?/Ajax/
[16:13:34.14][2b534755] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[16:13:34.14][2b534755]
[16:13:34.14][2b534755] Exception[1011]: Can't connect to mail server
~ /libraries/afterlogic/common/managers/users/manager.php (521)
----------------------------------------------------------------------
#0 /home/wasi/inmored/web/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)
#1 /home/wasi/inmored/web/libraries/afterlogic/common/managers/integrator/manager.php(811): CApiWebmailManager->createAccount('gerencia@santil...', 'lewephadmon', 'Spanish', Array)
#2 /home/wasi/inmored/web/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('gerencia@santil...', 'lewephadmon', '', 'Spanish')
#3 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#4 /home/wasi/inmored/web/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#5 /home/wasi/inmored/web/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#6 /home/wasi/inmored/web/index.php(104): include('/home/wasi/inmo...')
#7 {main}
[16:13:34.14][2b534755] Exception[1011]: Can't connect to mail server
~ /libraries/afterlogic/common/managers/users/manager.php (521)
----------------------------------------------------------------------
#0 /home/wasi/inmored/web/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)
#1 /home/wasi/inmored/web/libraries/afterlogic/common/managers/integrator/manager.php(811): CApiWebmailManager->createAccount('gerencia@santil...', 'lewephadmon', 'Spanish', Array)
#2 /home/wasi/inmored/web/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('gerencia@santil...', 'lewephadmon', '', 'Spanish')
#3 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#4 /home/wasi/inmored/web/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#5 /home/wasi/inmored/web/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#6 /home/wasi/inmored/web/index.php(104): include('/home/wasi/inmo...')
#7 {main}
[16:13:34.14][2b534755] exception 'CApiManagerException' with message 'Can't connect to mail server' in /home/wasi/inmored/web/libraries/afterlogic/common/managers/users/manager.php:521
Stack trace:
#0 /home/wasi/inmored/web/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)
#1 /home/wasi/inmored/web/libraries/afterlogic/common/managers/integrator/manager.php(811): CApiWebmailManager->createAccount('gerencia@santil...', 'lewephadmon', 'Spanish', Array)
#2 /home/wasi/inmored/web/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('gerencia@santil...', 'lewephadmon', '', 'Spanish')
#3 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#4 /home/wasi/inmored/web/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#5 /home/wasi/inmored/web/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#6 /home/wasi/inmored/web/index.php(104): include('/home/wasi/inmo...')
#7 {main}

Next exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /home/wasi/inmored/web/libraries/ProjectCore/Actions.php:2919
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /home/wasi/inmored/web/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#2 /home/wasi/inmored/web/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /home/wasi/inmored/web/index.php(104): include('/home/wasi/inmo...')
#4 {main}
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Igor
AfterLogic Support
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Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087
Posted: 24 August 2015 at 3:39am | IP Logged Quote Igor
All we can see from this log is WebMail Pro is unable to establish connection to mail server, we recommend to recheck that connection details were supplied correctly and there's no firewall or something like that blocking access.

Also, switching log verbosity to Debug in AdminPanel might help with obtaining helpful error records.

--
Regards,
Igor, AfterLogic Support
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semuanya
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Joined: 14 September 2015
Location: Indonesia
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Posts: 1
Posted: 14 September 2015 at 8:48pm | IP Logged Quote semuanya
What about me, I can read and received mail but can't sent mail.

"An error occurred during sending the message."

Thanks for your help.

and this is error_log
[15-Sep-2015 03:33:47 UTC] PHP Notice: Undefined variable: oReturnInboxNewData in /home/sjamsals/public_html/webmail/libraries/ProjectCore/Actions.php on line 871
[15-Sep-2015 03:33:47 UTC] PHP Stack trace:
[15-Sep-2015 03:33:47 UTC] PHP   1. {main}() /home/sjamsals/public_html/webmail/index.php:0
[15-Sep-2015 03:33:47 UTC] PHP   2. include() /home/sjamsals/public_html/webmail/index.php:104
[15-Sep-2015 03:33:47 UTC] PHP   3. ProjectCore\Service->Handle() /home/sjamsals/public_html/webmail/libraries/ProjectCore/Boot.php:12
[15-Sep-2015 03:33:47 UTC] PHP   4. call_user_func:{/home/sjamsals/public_html/webmail/libraries/ProjectCore/Service.php:290}() /home/sjamsals/public_html/webmail/libraries/ProjectCore/Service.php:290
[15-Sep-2015 03:33:47 UTC] PHP   5. ProjectCore\Actions->AjaxFoldersGetRelevantInformation() /home/sjamsals/public_html/webmail/libraries/ProjectCore/Service.php:290
[15-Sep-2015 03:33:47 UTC] PHP Fatal error: Call to a member function GetData() on null in /home/sjamsals/public_html/webmail/libraries/ProjectCore/Actions.php on line 871
[15-Sep-2015 03:33:47 UTC] PHP Stack trace:
[15-Sep-2015 03:33:47 UTC] PHP   1. {main}() /home/sjamsals/public_html/webmail/index.php:0
[15-Sep-2015 03:33:47 UTC] PHP   2. include() /home/sjamsals/public_html/webmail/index.php:104
[15-Sep-2015 03:33:47 UTC] PHP   3. ProjectCore\Service->Handle() /home/sjamsals/public_html/webmail/libraries/ProjectCore/Boot.php:12
[15-Sep-2015 03:33:47 UTC] PHP   4. call_user_func:{/home/sjamsals/public_html/webmail/libraries/ProjectCore/Service.php:290}() /home/sjamsals/public_html/webmail/libraries/ProjectCore/Service.php:290
[15-Sep-2015 03:33:47 UTC] PHP   5. ProjectCore\Actions->AjaxFoldersGetRelevantInformation() /home/sjamsals/public_html/webmail/libraries/ProjectCore/Service.php:290
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Igor
AfterLogic Support
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Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087
Posted: 15 September 2015 at 3:55am | IP Logged Quote Igor
It looks like the log was generated with Verbosity level set to Errors or Warnings, please make sure it's set to Debug, reproduce the problem and check the log once again.

Also, make sure you're using version 7.6.2 of the product, you can check the version as shown here.

--
Regards,
Igor, AfterLogic Support
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