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bravedave
Newbie
Joined: 05 September 2014
Location: Australia
Online Status: Offline
Posts: 35
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| Posted: 11 August 2015 at 10:08pm | IP Logged
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Since the update - taken me a while to get this - not sure if this is the behaviour
I have two email accounts - my gmail and my afterlogic
I have my afterlogic view threaded
1. Send from Afterlogic to Gmail - ok
2. Reply from Gmail to Afterlogic - ok
3. Reply from Afterlogic to Gmail - ok
4. Reply from Gmail to Afterlogic - [ this is where the fun starts ]
When you reply on 4, it (webmail pro) sends 2 emails
a. It only seems to be when the view is collapsed
b. It seems to send the original and the email I'm sending
It's sending multiple emails, I'm not sure what the rules are - but it's like this
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 12 August 2015 at 2:32am | IP Logged
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Interesting. Let me see if I'm getting it right. Are you using both the accounts in WebMail Pro, switching between them with dropdown - or those are logged into separately? Also, can you confirm if you have "Save replied messages to the current folder" option enabled in account settings?
Also, would it be possible for you to test if the same happens if you use two accounts with both of them not hosted by GMail? There is a chance this might be caused by IMAP implementation of GMail, and if so, we'd be pretty helpless there, but we need to know if this is caused by GMail indeed.
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Regards,
Igor, AfterLogic Support
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bravedave
Newbie
Joined: 05 September 2014
Location: Australia
Online Status: Offline
Posts: 35
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| Posted: 12 August 2015 at 4:51am | IP Logged
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No - I came to Gmail to test this, I'm logged into GMail using the Gmail Client.
I'd noticed this when a contact told me about it, I just came to GMail to try to work it out. GMail just confirmed the behaviour, the other client uses Outlook against Office 365 backend
No to saving in same folder, sent Items are saved in Sent
I've seen the two emails being sent in the email logs
I normally use the quick reply option - not sure if perhaps that is culprit
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 13 August 2015 at 4:01am | IP Logged
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Ok but what I don't understand is:
[quote]4. Reply from Gmail to Afterlogic
When you reply on 4, it (webmail pro) sends 2 emails[quote]
Are you saying that you send response from Gmail, and then when you reply to that response, two mails are sent out?
And if you check Sent folder, do you see multiple copies of the same response there?
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Regards,
Igor, AfterLogic Support
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bravedave
Newbie
Joined: 05 September 2014
Location: Australia
Online Status: Offline
Posts: 35
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| Posted: 13 August 2015 at 5:25am | IP Logged
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I haven't been able to replicate it today
drove me nuts the other day
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