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bgauthier
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Joined: 11 February 2015
Location: Canada
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Posts: 10
Posted: 13 February 2015 at 11:59am | IP Logged Quote bgauthier
Hi. I created a root folder "tata". Then I tried to create a subfolder "test" to "tata". I received the error message "Can't create folder". It seems to me that all the Linux-level file permissions are set right. What gives? Here is the log of the attempt.

Code:

[14:20:42.25][854ca8ae] Location: index.php

[14:20:42.33][effb3e5c] [GET][ip:69.70.40.230] /adminpanel/index.php
[14:20:42.33][effb3e5c] POST > []
[14:20:42.33][effb3e5c]
[14:20:42.33][effb3e5c] call CCommonModule->PopulateData->SystemLogging()
[14:20:42.33][effb3e5c] call CWebMailModule->PopulateData->SystemLogging()

[14:20:52.01][f15801b5] [POST(6)][ip:69.70.40.230] /?/Ajax/
[14:20:52.01][f15801b5] POST > [Action, AccountID, FolderNameInUtf8, FolderParentFullNameRaw, Delimiter, Token]
[14:20:52.01][f15801b5]
[14:20:52.01][f15801b5] AJAX: Action: FolderCreate
[14:20:52.01][f15801b5] DB(PDO/mysql) : start connect to wmail@localhost
[14:20:52.01][f15801b5] DB : PDO(mysql:dbname=wmail;host=localhost;charset=utf8)
[14:20:52.02][f15801b5] DB : connected to wmail@localhost
[14:20:52.02][f15801b5] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 1
[14:20:52.02][f15801b5] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `files_enable` FROM awm_settings WHERE `id_user` = 1
[14:20:52.03][f15801b5] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[14:20:52.04][f15801b5] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN] Dovecot ready.\r\n
[14:20:52.04][f15801b5] IMAP[SECURE]: > TAG1 LOGIN "ed" "********"\r\n
[14:20:52.06][f15801b5] IMAP[DATA]: < TAG1 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS] Logged in\r\n
[14:20:52.06][f15801b5] IMAP[DATA]: > TAG2 CREATE "tata/test"\r\n
[14:20:52.06][f15801b5] IMAP[DATA]: < TAG2 NO Not found\r\n
[14:20:52.06][f15801b5] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1753)' in /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php:1753
Stack trace:
#0 /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php(1830): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php(1710): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php(477): MailSo\Imap\ImapClient->SendRequestWithCheck('CREATE', Array)
#3 /home/wmail/public_html/libraries/afterlogic/common/managers/mail/manager.php(473): MailSo\Imap\ImapClient->FolderCreate('tata/test')
#4 /home/wmail/public_html/libraries/afterlogic/common/managers/mail/manager.php(735): CApiMailManager->FolderCreateFromFullNameRaw(Object(CAccount), 'tata/test', true)
#5 /home/wmail/public_html/libraries/ProjectSeven/Actions.php(894): CApiMailManager->FolderCreate(Object(CAccount), 'test', '/', 'tata')
#6 [internal function]: ProjectSeven\Actions->AjaxFolderCreate()
#7 /home/wmail/public_html/libraries/ProjectSeven/Service.php(278): call_user_func(Array)
#8 /home/wmail/public_html/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#9 /home/wmail/public_html/index.php(81): include('/home/wmail/pub...')
#10 {main}
[14:20:52.06][f15801b5] exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1753)' in /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php:1753
Stack trace:
#0 /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php(1830): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php(1710): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /home/wmail/public_html/libraries/MailSo/Imap/ImapClient.php(477): MailSo\Imap\ImapClient->SendRequestWithCheck('CREATE', Array)
#3 /home/wmail/public_html/libraries/afterlogic/common/managers/mail/manager.php(473): MailSo\Imap\ImapClient->FolderCreate('tata/test')
#4 /home/wmail/public_html/libraries/afterlogic/common/managers/mail/manager.php(735): CApiMailManager->FolderCreateFromFullNameRaw(Object(CAccount), 'tata/test', true)
#5 /home/wmail/public_html/libraries/ProjectSeven/Actions.php(894): CApiMailManager->FolderCreate(Object(CAccount), 'test', '/', 'tata')
#6 [internal function]: ProjectSeven\Actions->AjaxFolderCreate()
#7 /home/wmail/public_html/libraries/ProjectSeven/Service.php(278): call_user_func(Array)
#8 /home/wmail/public_html/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#9 /home/wmail/public_html/index.php(81): include('/home/wmail/pub...')
#10 {main}
[14:20:52.06][f15801b5] INFO[MEMORY]: Memory peak usage: 13.75MB
[14:20:52.06][f15801b5] INFO[TIME]: Time delta: 0.13160300254822
[14:20:52.06][f15801b5] DB : disconnect from wmail@localhost
[14:20:52.06][f15801b5] IMAP[DATA]: > TAG3 LOGOUT\r\n
[14:20:52.06][f15801b5] IMAP[DATA]: < * BYE Logging out\r\n
[14:20:52.06][f15801b5] IMAP[DATA]: < TAG3 OK Logout completed.\r\n
[14:20:52.06][f15801b5] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)

[14:20:56.44][aed4a2e2] [POST(3)][ip:69.70.40.230] /adminpanel/index.php?submit
[14:20:56.44][aed4a2e2] POST > [form_id, selVerbosity, submit_btn]
[14:20:56.44][aed4a2e2]
[14:20:56.44][aed4a2e2] call CCommonModule->StandardPostAction->SystemLogging()
[14:20:56.44][aed4a2e2] call CWebMailModule->StandardPostAction->SystemLogging()

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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087
Posted: 16 February 2015 at 3:29am | IP Logged Quote Igor
That's mailserver-level problem, consider switching to maildir storage as that should sort things out.

--
Regards,
Igor, AfterLogic Support
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bgauthier
Newbie
Newbie


Joined: 11 February 2015
Location: Canada
Online Status: Offline
Posts: 10
Posted: 16 February 2015 at 3:31am | IP Logged Quote bgauthier
Thank you!
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