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h4nneke
Newbie
Joined: 20 June 2014
Online Status: Offline
Posts: 2
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| Posted: 20 June 2014 at 11:58am | IP Logged
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All of a sudden I get this error message: Error while connecting to mail server.
I use Webmail Pro for quite some time now and it always worked fine. In fact there where no issues this morning, but since a couple of hours a can't get into my mail anymore.
This is what the logfile say:
[18:52:44.83] [POST(6)] /mail/?/Ajax/
[18:52:44.83] POST > [Action, Email, IncLogin, IncPassword, SignMe, Token]
[18:52:44.83]
Previous Exception: Can't connect to host "ssl://imap.gmail.com:993"
exception 'CApiManagerException' with message 'Connect to mail server failed' in /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/afterlogic/common/managers/mail/manager.php:139
Stack trace:
#0 /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/afterlogic/common/managers/integrator/manager.php(733): CApiMailManager->ValidateAccountConnection(Object(CAccount))
#1 /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/ProjectSeven/Actions.php(2375): CApiIntegratorManager->LoginToAccount('[alias]@gmail.c...', 'password', '', '')
#2 [internal function]: ProjectSeven\Actions->AjaxLogin()
#3 /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/ProjectSeven/Service.php(268): call_user_func(Array)
#4 /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#5 /nfs/home/[user]/domains/[domain]/private_html/mail/index.php(80): include('/nfs/home/[user]...')
#6 {main}
Next exception 'ProjectSeven\Exceptions\ClientException' with message 'Can't connect to host "ssl://imap.gmail.com:993"' in /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/ProjectSeven/Actions.php:2413
Stack trace:
#0 [internal function]: ProjectSeven\Actions->AjaxLogin()
#1 /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/ProjectSeven/Service.php(268): call_user_func(Array)
#2 /nfs/home/[user]/domains/[domain]/private_html/mail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#3 /nfs/home/[user]/domains/[domain]/private_html/mail/index.php(80): include('/nfs/home/[user]...')
#4 {main}
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 21 June 2014 at 1:12am | IP Logged
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The log doesn't contain enough information, unfortunately. Make sure logging verbosity is set to Debug level, reproduce the problem and provide the full log. You can send us the logs privately via HelpDesk if you like.
Actually, I have a suggestion as to the reason of the problem: GMail has additional protection from unauthorized access, and if it finds that login attempt was performed from the unknown IP address it might request logging into GMail web interface from that IP first.
--
Regards,
Igor, AfterLogic Support
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h4nneke
Newbie
Joined: 20 June 2014
Online Status: Offline
Posts: 2
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| Posted: 21 June 2014 at 5:07am | IP Logged
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Ok, thanks. I send it via helpdesk
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