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fbertasso
Newbie
Joined: 27 June 2013
Location: Brazil
Online Status: Offline
Posts: 18
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| Posted: 17 September 2013 at 12:30pm | IP Logged
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Hi,
When I try to delete any user from Users panel in adminpanel page, I receive 'Failed to delete'.
I enabled Debug Logs and reexecuted the selects listed there.
[19:13:07.52] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `quota_usage_bytes`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_in
c_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `sig
nature_opt`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 5
[19:13:07.53] DB[2] > SELECT `id_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `last_login`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charse
t`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 5
After that, in the log file, I got: "[19:13:07.54] Exception[2002]: Unknown error"
What else can I check in order to discover the problem?
Thanks,
Fernando
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6136
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| Posted: 17 September 2013 at 10:29pm | IP Logged
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There's a known issue with that one, the workaround is to enable "Allow users to access account settings" option for that particular domain, you should be able to delete users after doing that.
--
Regards,
Igor, AfterLogic Support
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