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adolfo
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Location: Brazil
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Posts: 9
Posted: 25 March 2013 at 5:57pm | IP Logged Quote adolfo
Hi,

I've recently installed webmail pro on a Centos6.4 using virtualbox. The thing is, I needed to reinstall it on other vm, using vmware, and 1 feature is not working at all on this new installation.

I let it open for a new user login and create a new account from the webmail, but this is not working. BUT, if I login on adminpanel and create the same user (note that I'm using advanced login because email address is different from username) it goes ok, I can create and login.

Does anyone know why?

Thanks in advance for the help.

Here is the log for the creation:

----------------------------------------------------------------------
#0 /var/www/html/libraries/afterlogic/common/managers/webmail/manager.php(267): CApiUsersManager->CreateAccount(Object(CAccount), true)
#1 /var/www/html/libraries/afterlogic/common/managers/webmail/manager.php(160): CApiWebmailManager->CreateAccountProcess('leidiane@multse...', '123456', '', Array)
#2 /var/www/html/libraries/afterlogic/common/managers/webmail/manager.php(84): CApiWebmailManager->loginToAccountFull('leidiane@multse...', '123456', '', Array)
#3 /var/www/html/application/server.php(676): CApiWebmailManager->LoginToAccountEx('leidiane@multse...', '.leidiane.aju.m...', '123456', 0, '192.168.254.4', '110', '192.168.254.4', '25', false, '')
#4 [internal function]: CAppServer->DoLogin()
#5 /var/www/html/application/server.php(4220): call_user_func(Array)
#6 /var/www/html/processing.php(50): CAppServer->UseMethod('login', '')
#7 {main}
[21:40:58.00] Exception[1011]: Can't connect to mail server
~ /libraries/afterlogic/common/managers/users/manager.php (303)
----------------------------------------------------------------------
#0 /var/www/html/libraries/afterlogic/common/managers/webmail/manager.php(267): CApiUsersManager->CreateAccount(Object(CAccount), true)
#1 /var/www/html/libraries/afterlogic/common/managers/webmail/manager.php(160): CApiWebmailManager->CreateAccountProcess('leidiane@multse...', '123456', '', Array)
#2 /var/www/html/libraries/afterlogic/common/managers/webmail/manager.php(84): CApiWebmailManager->loginToAccountFull('leidiane@multse...', '123456', '', Array)
#3 /var/www/html/application/server.php(676): CApiWebmailManager->LoginToAccountEx('leidiane@multse...', '.leidiane.aju.m...', '123456', 0, '192.168.254.4', '110', '192.168.254.4', '25', false, '')
#4 [internal function]: CAppServer->DoLogin()
#5 /var/www/html/application/server.php(4220): call_user_func(Array)
#6 /var/www/html/processing.php(50): CAppServer->UseMethod('login', '')
#7 {main}
[21:40:58.00] Login Error: Não é possível conectar ao servidor de e-mail
[21:40:58.00] XML Result >
<?xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Não é possível conectar ao servidor de e-mail]]></error></webmail>
[21:40:58.00] DB : disconnect from webmail@localhost
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 25 March 2013 at 10:14pm | IP Logged Quote Igor
Though we can't be 100% sure on this, it looks like you use different mail server details in those two scenarios. If you have added anything under Domains tab, make sure domain settings are supplied correctly in that regard; otherwise, recheck default domain settings.

For any further assistance, please contact our team directly via HelpDesk.

--
Regards,
Igor, AfterLogic Support
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adolfo
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Joined: 17 October 2011
Location: Brazil
Online Status: Offline
Posts: 9
Posted: 26 March 2013 at 5:55am | IP Logged Quote adolfo
Igor, thanks a lot   

A good night of sleep and your answer, of course, made me look a little better into my settings.xml, so I saw that this item: <UseLoginAsEmailAddress>On</UseLoginAsEmailAddress>

Was off... And should be on

So, I turned On, reinserted all the domains, and it started working no problem at all.

Thanks again.

Regards,
Adolfo
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hackman
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Joined: 22 October 2015
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Posted: 23 October 2015 at 1:47am | IP Logged Quote hackman
Hello,
I have successfully installed webmail Lite via cPanel Softaculous on my shared hosting but i am unable to login on the client panel. Admin login is fine. i get error everytime i login with either my regular webmail/ admin credentials.
what could be the issue ?
i really wanna use this email client !! Here is my Current Log:

[08:41:41.43][93529184] [GET][ip:105.231.98.118] /emailS/
[08:41:41.43][93529184] POST > []
[08:41:41.43][93529184]
[08:41:41.43][93529184] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:41:41.43][93529184] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:41:41.43][93529184] DB : connected to expepgfz_webm653@localhost
[08:41:41.43][93529184] DB[1] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `url` = 'expedo.me'
[08:41:41.44][93529184] HOOK > CExternalServicesPlugin->PluginApiAppData
[08:41:41.44][93529184] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `url` = 'expedo.me'
[08:41:41.48][93529184] DB : disconnect from expepgfz_webm653@localhost

[08:41:43.35][a442110d] [GET][ip:105.231.98.118] /emailS/adminpanel/
[08:41:43.35][a442110d] POST > []
[08:41:43.35][a442110d]
[08:41:43.35][a442110d] call CCommonModule->PopulateData->SystemDb()
[08:41:43.35][a442110d] call CWebMailModule->PopulateData->SystemDb()

[08:41:52.97][4c10bd59] [POST(9)][ip:105.231.98.118] /emailS/adminpanel/index.php?submit
[08:41:52.97][4c10bd59] POST > [form_id, radioSqlType, txtSqlLogin, txtSqlPassword, txtSqlName, txtSqlSrc, isTestConnection, txtToken, submit_btn]
[08:41:52.97][4c10bd59]
[08:41:52.97][4c10bd59] call CCommonModule->StandardPostAction->SystemDb()
[08:41:52.98][4c10bd59] call CWebMailModule->StandardPostAction->SystemDb()
[08:41:52.98][4c10bd59] Location: index.php?root

[08:41:53.58][da1d2c59] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?root
[08:41:53.58][da1d2c59] POST > []
[08:41:53.58][da1d2c59]
[08:41:53.58][da1d2c59] call CCommonModule->PopulateData->SystemDb()
[08:41:53.58][da1d2c59] call CWebMailModule->PopulateData->SystemDb()

[08:42:20.33][e5ddb229] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?tab=domains
[08:42:20.33][e5ddb229] POST > []
[08:42:20.33][e5ddb229]
[08:42:20.33][e5ddb229] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:42:20.33][e5ddb229] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:42:20.33][e5ddb229] DB : connected to expepgfz_webm653@localhost
[08:42:20.33][e5ddb229] DB[1] > SELECT COUNT(id_domain) as domains_count FROM wm_awm_domains
[08:42:20.33][e5ddb229] DB[2] > SELECT id_domain, is_internal, name FROM wm_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[08:42:20.33][e5ddb229] call CCommonModule->PopulateData->DomainsMain()
[08:42:20.33][e5ddb229] call CWebMailModule->PopulateData->DomainsMain()
[08:42:20.33][e5ddb229] DB : disconnect from expepgfz_webm653@localhost

[08:42:25.21][201cab6c] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?edit&tab=domains&uid=0
[08:42:25.21][201cab6c] POST > []
[08:42:25.21][201cab6c]
[08:42:25.21][201cab6c] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:42:25.21][201cab6c] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:42:25.21][201cab6c] DB : connected to expepgfz_webm653@localhost
[08:42:25.21][201cab6c] DB[1] > SELECT COUNT(id_domain) as domains_count FROM wm_awm_domains
[08:42:25.21][201cab6c] DB[2] > SELECT id_domain, is_internal, name FROM wm_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[08:42:25.21][201cab6c] Main object not exist ["domain_edit"]
[08:42:25.21][201cab6c] Set main object ["domain_edit", CDomain $oObject]
[08:42:25.21][201cab6c] call CCommonModule->PopulateData->DomainsMainEdit()
[08:42:25.22][201cab6c] call CWebMailModule->PopulateData->DomainsMainEdit()
[08:42:25.22][201cab6c] DB : disconnect from expepgfz_webm653@localhost

[08:42:56.25][24461381] [POST(26)][ip:105.231.98.118] /emailS/adminpanel/index.php?ajax
[08:42:56.25][24461381] POST > [QueryAction, hiddenDomainId, chOverrideSettings, selIncomingMailProtocol, txtIncomingMailHost, txtIncomingMailPort, chIncomingUseSSL, txtOutgoingMailHost, txtOutgoingMailPort, chOutgoingUseSSL, radioAuthType, chAllowUsersAccessAccountsSettings, txtSiteName, txtWebDomain, selSkin, selTab, chAllowUsersAccessInterfaveSettings, selLanguage, selTimeZone, radioTimeFormat, selDateformat, chEnableWebmail, selMessagesPerPage, selAutocheckMail, chEnableAddressBook, selContactsPerPage]
[08:42:56.25][24461381]
[08:42:56.25][24461381] call CCommonModule->TableAjaxAction->DomainsEdit_Pre()
[08:42:56.25][24461381] Main object not exist ["domain_edit"]
[08:42:56.25][24461381] Set main object ["domain_edit", CDomain $oObject]
[08:42:56.25][24461381] call CCommonModule->TableAjaxAction->DomainsEdit()
[08:42:56.25][24461381] call CWebMailModule->TableAjaxAction->DomainsEdit()
[08:42:56.25][24461381] call CCommonModule->TableAjaxAction->DomainsEdit_Post()
[08:42:56.26][24461381] Delete main object ["domain_edit"]
[08:42:56.26][24461381] AJAX: { "null": "null", "message": "Saved successfully.", "ref": "?edit&tab=domains&uid=0" }

[08:42:56.85][8316b079] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?edit&tab=domains&uid=0
[08:42:56.85][8316b079] POST > []
[08:42:56.85][8316b079]
[08:42:56.85][8316b079] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:42:56.85][8316b079] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:42:56.85][8316b079] DB : connected to expepgfz_webm653@localhost
[08:42:56.85][8316b079] DB[1] > SELECT COUNT(id_domain) as domains_count FROM wm_awm_domains
[08:42:56.85][8316b079] DB[2] > SELECT id_domain, is_internal, name FROM wm_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[08:42:56.85][8316b079] Main object not exist ["domain_edit"]
[08:42:56.85][8316b079] Set main object ["domain_edit", CDomain $oObject]
[08:42:56.85][8316b079] call CCommonModule->PopulateData->DomainsMainEdit()
[08:42:56.86][8316b079] call CWebMailModule->PopulateData->DomainsMainEdit()
[08:42:56.86][8316b079] DB : disconnect from expepgfz_webm653@localhost

[08:43:39.67][73588064] [POST(27)][ip:105.231.98.118] /emailS/adminpanel/index.php?ajax
[08:43:39.67][73588064] POST > [QueryAction, hiddenDomainId, chOverrideSettings, selIncomingMailProtocol, txtIncomingMailHost, txtIncomingMailPort, chIncomingUseSSL, txtOutgoingMailHost, txtOutgoingMailPort, chOutgoingUseSSL, radioAuthType, chAllowUsersAccessAccountsSettings, chAllowNewUsersRegister, txtSiteName, txtWebDomain, selSkin, selTab, chAllowUsersAccessInterfaveSettings, selLanguage, selTimeZone, radioTimeFormat, selDateformat, chEnableWebmail, selMessagesPerPage, selAutocheckMail, chEnableAddressBook, selContactsPerPage]
[08:43:39.67][73588064]
[08:43:39.67][73588064] call CCommonModule->TableAjaxAction->DomainsEdit_Pre()
[08:43:39.67][73588064] Main object not exist ["domain_edit"]
[08:43:39.67][73588064] Set main object ["domain_edit", CDomain $oObject]
[08:43:39.67][73588064] call CCommonModule->TableAjaxAction->DomainsEdit()
[08:43:39.68][73588064] call CWebMailModule->TableAjaxAction->DomainsEdit()
[08:43:39.68][73588064] call CCommonModule->TableAjaxAction->DomainsEdit_Post()
[08:43:39.68][73588064] Delete main object ["domain_edit"]
[08:43:39.68][73588064] AJAX: { "null": "null", "message": "Saved successfully.", "ref": "?edit&tab=domains&uid=0" }

[08:43:40.33][926b30e2] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?edit&tab=domains&uid=0
[08:43:40.33][926b30e2] POST > []
[08:43:40.33][926b30e2]
[08:43:40.33][926b30e2] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:43:40.33][926b30e2] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:43:40.33][926b30e2] DB : connected to expepgfz_webm653@localhost
[08:43:40.33][926b30e2] DB[1] > SELECT COUNT(id_domain) as domains_count FROM wm_awm_domains
[08:43:40.33][926b30e2] DB[2] > SELECT id_domain, is_internal, name FROM wm_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[08:43:40.33][926b30e2] Main object not exist ["domain_edit"]
[08:43:40.34][926b30e2] Set main object ["domain_edit", CDomain $oObject]
[08:43:40.34][926b30e2] call CCommonModule->PopulateData->DomainsMainEdit()
[08:43:40.35][926b30e2] call CWebMailModule->PopulateData->DomainsMainEdit()
[08:43:40.35][926b30e2] DB : disconnect from expepgfz_webm653@localhost

[08:44:15.70][cb853ecd] [POST(7)][ip:105.231.98.118] /emailS/?/Ajax/
[08:44:15.70][cb853ecd] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[08:44:15.70][cb853ecd]
[08:44:15.70][cb853ecd] AJAX: Action: SystemLogin
[08:44:15.71][cb853ecd] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:44:15.71][cb853ecd] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:44:15.71][cb853ecd] DB : connected to expepgfz_webm653@localhost
[08:44:15.71][cb853ecd] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wm_awm_accounts WHERE `def_acct` = 1 AND `email` = 'info@expedo.me'
[08:44:15.71][cb853ecd] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `name` = 'expedo.me'
[08:44:15.71][cb853ecd] Exception[1504]: Unknown error
~ /libraries/afterlogic/common/managers/webmail/manager.php (165)
----------------------------------------------------------------------
#0 /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('info@expedo.me', '***', 'English', Array)
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('info@expedo.me', '***', '', 'English')
#2 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#3 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#4 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#5 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#6 {main}
[08:44:15.71][cb853ecd] Event: info@expedo.me > login-failed
[08:44:15.72][cb853ecd] exception 'CApiManagerException' with message 'Unknown error' in /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/webmail/manager.php:165
Stack trace:
#0 /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('info@expedo.me', '***', 'English', Array)
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('info@expedo.me', '***', '', 'English')
#2 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#3 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#4 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#5 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#6 {main}

Next exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php:2919
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#2 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#4 {main}
[08:44:15.72][cb853ecd] DB : disconnect from expepgfz_webm653@localhost

[08:44:29.72][c744a9fe] [POST(25)][ip:105.231.98.118] /emailS/adminpanel/index.php?ajax
[08:44:29.72][c744a9fe] POST > [QueryAction, hiddenDomainId, chOverrideSettings, selIncomingMailProtocol, txtIncomingMailHost, txtIncomingMailPort, txtOutgoingMailHost, txtOutgoingMailPort, radioAuthType, chAllowUsersAccessAccountsSettings, chAllowNewUsersRegister, txtSiteName, txtWebDomain, selSkin, selTab, chAllowUsersAccessInterfaveSettings, selLanguage, selTimeZone, radioTimeFormat, selDateformat, chEnableWebmail, selMessagesPerPage, selAutocheckMail, chEnableAddressBook, selContactsPerPage]
[08:44:29.72][c744a9fe]
[08:44:29.72][c744a9fe] call CCommonModule->TableAjaxAction->DomainsEdit_Pre()
[08:44:29.72][c744a9fe] Main object not exist ["domain_edit"]
[08:44:29.72][c744a9fe] Set main object ["domain_edit", CDomain $oObject]
[08:44:29.72][c744a9fe] call CCommonModule->TableAjaxAction->DomainsEdit()
[08:44:29.72][c744a9fe] call CWebMailModule->TableAjaxAction->DomainsEdit()
[08:44:29.72][c744a9fe] call CCommonModule->TableAjaxAction->DomainsEdit_Post()
[08:44:29.72][c744a9fe] Delete main object ["domain_edit"]
[08:44:29.73][c744a9fe] AJAX: { "null": "null", "message": "Saved successfully.", "ref": "?edit&tab=domains&uid=0" }

[08:44:30.36][bc920191] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?edit&tab=domains&uid=0
[08:44:30.36][bc920191] POST > []
[08:44:30.36][bc920191]
[08:44:30.36][bc920191] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:44:30.36][bc920191] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:44:30.36][bc920191] DB : connected to expepgfz_webm653@localhost
[08:44:30.36][bc920191] DB[1] > SELECT COUNT(id_domain) as domains_count FROM wm_awm_domains
[08:44:30.36][bc920191] DB[2] > SELECT id_domain, is_internal, name FROM wm_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[08:44:30.36][bc920191] Main object not exist ["domain_edit"]
[08:44:30.36][bc920191] Set main object ["domain_edit", CDomain $oObject]
[08:44:30.36][bc920191] call CCommonModule->PopulateData->DomainsMainEdit()
[08:44:30.36][bc920191] call CWebMailModule->PopulateData->DomainsMainEdit()
[08:44:30.37][bc920191] DB : disconnect from expepgfz_webm653@localhost

[08:44:37.35][f274c997] [POST(7)][ip:105.231.98.118] /emailS/?/Ajax/
[08:44:37.35][f274c997] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[08:44:37.35][f274c997]
[08:44:37.35][f274c997] AJAX: Action: SystemLogin
[08:44:37.35][f274c997] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:44:37.35][f274c997] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:44:37.35][f274c997] DB : connected to expepgfz_webm653@localhost
[08:44:37.35][f274c997] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wm_awm_accounts WHERE `def_acct` = 1 AND `email` = 'info@expedo.me'
[08:44:37.36][f274c997] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `name` = 'expedo.me'
[08:44:37.36][f274c997] Exception[1504]: Unknown error
~ /libraries/afterlogic/common/managers/webmail/manager.php (165)
----------------------------------------------------------------------
#0 /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('info@expedo.me', '***', 'English', Array)
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('info@expedo.me', '***', '', 'English')
#2 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#3 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#4 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#5 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#6 {main}
[08:44:37.36][f274c997] Event: info@expedo.me > login-failed
[08:44:37.36][f274c997] exception 'CApiManagerException' with message 'Unknown error' in /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/webmail/manager.php:165
Stack trace:
#0 /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('info@expedo.me', '***', 'English', Array)
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('info@expedo.me', '***', '', 'English')
#2 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#3 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#4 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#5 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#6 {main}

Next exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php:2919
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#2 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#4 {main}
[08:44:37.36][f274c997] DB : disconnect from expepgfz_webm653@localhost

[08:44:41.90][d781a1d5] [GET][ip:105.231.98.118] /emailS/
[08:44:41.90][d781a1d5] POST > []
[08:44:41.90][d781a1d5]
[08:44:41.90][d781a1d5] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:44:41.90][d781a1d5] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:44:41.90][d781a1d5] DB : connected to expepgfz_webm653@localhost
[08:44:41.90][d781a1d5] DB[1] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `url` = 'expedo.me'
[08:44:41.91][d781a1d5] HOOK > CExternalServicesPlugin->PluginApiAppData
[08:44:41.91][d781a1d5] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `url` = 'expedo.me'
[08:44:41.94][d781a1d5] DB : disconnect from expepgfz_webm653@localhost

[08:45:01.09][913fb4a3] [POST(7)][ip:105.231.98.118] /emailS/?/Ajax/
[08:45:01.09][913fb4a3] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[08:45:01.09][913fb4a3]
[08:45:01.09][913fb4a3] AJAX: Action: SystemLogin
[08:45:01.09][913fb4a3] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:45:01.09][913fb4a3] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:45:01.10][913fb4a3] DB : connected to expepgfz_webm653@localhost
[08:45:01.10][913fb4a3] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wm_awm_accounts WHERE `def_acct` = 1 AND `email` = 'info@expedo.me'
[08:45:01.10][913fb4a3] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM wm_awm_domains WHERE `name` = 'expedo.me'
[08:45:01.10][913fb4a3] Exception[1504]: Unknown error
~ /libraries/afterlogic/common/managers/webmail/manager.php (165)
----------------------------------------------------------------------
#0 /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('info@expedo.me', '***', 'English', Array)
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('info@expedo.me', '***', '', 'English')
#2 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#3 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#4 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#5 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#6 {main}
[08:45:01.10][913fb4a3] Event: info@expedo.me > login-failed
[08:45:01.10][913fb4a3] exception 'CApiManagerException' with message 'Unknown error' in /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/webmail/manager.php:165
Stack trace:
#0 /home/expepgfz/public_html/emailS/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('info@expedo.me', '***', 'English', Array)
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php(2880): CApiIntegratorManager->loginToAccount('info@expedo.me', '***', '', 'English')
#2 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#3 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#4 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#5 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#6 {main}

Next exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /home/expepgfz/public_html/emailS/libraries/ProjectCore/Actions.php:2919
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Service.php(290): call_user_func(Array)
#2 /home/expepgfz/public_html/emailS/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /home/expepgfz/public_html/emailS/index.php(104): include('/home/expepgfz/...')
#4 {main}
[08:45:01.10][913fb4a3] DB : disconnect from expepgfz_webm653@localhost

[08:45:18.86][eca9f7c6] [POST(26)][ip:105.231.98.118] /emailS/adminpanel/index.php?ajax
[08:45:18.86][eca9f7c6] POST > [QueryAction, hiddenDomainId, chOverrideSettings, selIncomingMailProtocol, txtIncomingMailHost, txtIncomingMailPort, chIncomingUseSSL, txtOutgoingMailHost, txtOutgoingMailPort, chOutgoingUseSSL, radioAuthType, chAllowUsersAccessAccountsSettings, txtSiteName, txtWebDomain, selSkin, selTab, chAllowUsersAccessInterfaveSettings, selLanguage, selTimeZone, radioTimeFormat, selDateformat, chEnableWebmail, selMessagesPerPage, selAutocheckMail, chEnableAddressBook, selContactsPerPage]
[08:45:18.86][eca9f7c6]
[08:45:18.86][eca9f7c6] call CCommonModule->TableAjaxAction->DomainsEdit_Pre()
[08:45:18.86][eca9f7c6] Main object not exist ["domain_edit"]
[08:45:18.86][eca9f7c6] Set main object ["domain_edit", CDomain $oObject]
[08:45:18.86][eca9f7c6] call CCommonModule->TableAjaxAction->DomainsEdit()
[08:45:18.87][eca9f7c6] call CWebMailModule->TableAjaxAction->DomainsEdit()
[08:45:18.87][eca9f7c6] call CCommonModule->TableAjaxAction->DomainsEdit_Post()
[08:45:18.87][eca9f7c6] Delete main object ["domain_edit"]
[08:45:18.87][eca9f7c6] AJAX: { "null": "null", "message": "Saved successfully.", "ref": "?edit&tab=domains&uid=0" }

[08:45:19.77][24edaa28] [POST(26)][ip:105.231.98.118] /emailS/adminpanel/index.php?ajax
[08:45:19.77][24edaa28] POST > [QueryAction, hiddenDomainId, chOverrideSettings, selIncomingMailProtocol, txtIncomingMailHost, txtIncomingMailPort, chIncomingUseSSL, txtOutgoingMailHost, txtOutgoingMailPort, chOutgoingUseSSL, radioAuthType, chAllowUsersAccessAccountsSettings, txtSiteName, txtWebDomain, selSkin, selTab, chAllowUsersAccessInterfaveSettings, selLanguage, selTimeZone, radioTimeFormat, selDateformat, chEnableWebmail, selMessagesPerPage, selAutocheckMail, chEnableAddressBook, selContactsPerPage]
[08:45:19.77][24edaa28]
[08:45:19.77][24edaa28] call CCommonModule->TableAjaxAction->DomainsEdit_Pre()
[08:45:19.77][24edaa28] Main object not exist ["domain_edit"]
[08:45:19.77][24edaa28] Set main object ["domain_edit", CDomain $oObject]
[08:45:19.77][24edaa28] call CCommonModule->TableAjaxAction->DomainsEdit()
[08:45:19.78][24edaa28] call CWebMailModule->TableAjaxAction->DomainsEdit()
[08:45:19.78][24edaa28] call CCommonModule->TableAjaxAction->DomainsEdit_Post()
[08:45:19.78][24edaa28] Delete main object ["domain_edit"]
[08:45:19.78][24edaa28] AJAX: { "null": "null", "message": "Saved successfully.", "ref": "?edit&tab=domains&uid=0" }

[08:45:20.15][79af9ebf] [GET][ip:105.231.98.118] /emailS/adminpanel/index.php?edit&tab=domains&uid=0
[08:45:20.15][79af9ebf] POST > []
[08:45:20.15][79af9ebf]
[08:45:20.15][79af9ebf] DB(PDO/mysql) : start connect to expepgfz_webm653@localhost
[08:45:20.15][79af9ebf] DB : PDO(mysql:dbname=expepgfz_webm653;host=localhost;charset=utf8)
[08:45:20.15][79af9ebf] DB : connected to expepgfz_webm653@localhost
[08:45:20.15][79af9ebf] DB[1] > SELECT COUNT(id_domain) as domains_count FROM wm_awm_domains
[08:45:20.15][79af9ebf] DB[2] > SELECT id_domain, is_internal, name FROM wm_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[08:45:20.15][79af9ebf] Main object not exist ["domain_edit"]
[08:45:20.15][79af9ebf] Set main object ["domain_edit", CDomain $oObject]
[08:45:20.15][79af9ebf] call CCommonModule->PopulateData->DomainsMainEdit()
[08:45:20.16][79af9ebf] call CWebMailModule->PopulateData->DomainsMainEdit()
[08:45:20.16][79af9ebf] DB : disconnect from expepgfz_webm653@localhost

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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 23 October 2015 at 5:17am | IP Logged Quote Igor
Please make sure that you don't have "Only registered users can access WebMail" option set in default domain settings. With that option set to On, it won't be possible to create new accounts on first login, and based on the logs and absense of any IMAP conversations, I would assume it's what might be happening.

--
Regards,
Igor, AfterLogic Support
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hackman
Newbie
Newbie
Avatar

Joined: 22 October 2015
Online Status: Offline
Posts: 4
Posted: 23 October 2015 at 7:43am | IP Logged Quote hackman
Ok, i get you but i just enabled that feature during my troubleshooting, the problem persists even with the "Only registered users can access WebMail" being OFF.
I still cant login first time on the end use panel !!
I get this everytime "Error while connecting to mail server."
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 23 October 2015 at 7:50am | IP Logged Quote Igor
Would it be possible to provide login details and admin access for your installation? You can send us the information privately via HelpDesk.

--
Regards,
Igor, AfterLogic Support
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