| Author |
|
RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
|
| Posted: 28 December 2012 at 1:20pm | IP Logged
|
|
|
Hi,
I know the upgrade from Webmail 5 to Webmail 6 is unsupported, but I am wondering if any community members can help. I backed up and am using a separate install directory and a COPY of my existing database, which I let the admin panel upgrade.
Now when I visit the webmail directory, I get:
Fatal error: Class 'CAppBaseHttp' not found in /MY-WEBMAIL-PATH/index.php on line 41.
MY-WEBMAIL-PATH was added for this post.
I even uploaded a new copy of index.php, and got a blank screen instead of the login screen.
Any clues?
Thanks!
|
| Back to Top |
|
| |
RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
|
| Posted: 28 December 2012 at 1:26pm | IP Logged
|
|
|
PS: Note that I copied the correct data/settings folder from the "working" install to this new installation. The admin panel on the new install shows my proper info and domains.
|
| Back to Top |
|
| |
RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
|
| Posted: 28 December 2012 at 2:18pm | IP Logged
|
|
|
Okay, I think I got it working. Noticed an index2.php in that folder, and replaced that one too, and now it works. However, how do I really know I have the new version working?
|
| Back to Top |
|
| |
RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
|
| Posted: 28 December 2012 at 2:25pm | IP Logged
|
|
|
Oh, and you guys still cannot fix the bug whereby if you delete a message TODAY from - let's say - two days ago, when you restore it, it returns to the TOP of your message list?
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Online
Posts: 6089
|
| Posted: 29 December 2012 at 2:02am | IP Logged
|
|
|
Most probably, something went wrong during the upgrade, or it wasn't performed in full accordance with the instructions. We'd recommend to install a new version separately from scratch, see if it works for you, and then proceed with the upgrade. And testing the product in various situations is pretty much the only way to make sure it works.
Getting messages moved from another folder on top of the list isn't really a bug of WebMail. For performance reasons, WebMail Pro doesn't perform sorting messages on date when displaying message list, they're listed in natural order which works fine in most cases. But if you move message to another folder via IMAP, it gets on top of message list in destination folder. To work around that, set UseSortImapForDateMode to On in data/settings/settings.xml. It might slow things down a bit, but the messages order will be entirely correct.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
|
| Posted: 01 January 2013 at 10:33pm | IP Logged
|
|
|
Igor,
As you see in my followup posts, I got things working. And, I was able to find - by looking at the page source of the webmail login page - that I was using version 6.6.0
Thank you, however for reminding me about the ImapSorting setting. To be honest, navigation of messages can be slow anyway, regardless of this setting, at least with my setup, so I will leave it enabled for a while and I think my users will be happier. That being said, aside from IMAP sorting logic, are there ways to speed up webmail's message-handling performance? I thought, in earlier versions, extensive caching was used to speed up message display. Is this still the case? (I also know webmail performance is highly dependent on the actual MAIL SERVER it is accessing).
Happy New Year!
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Online
Posts: 6089
|
| Posted: 02 January 2013 at 12:42pm | IP Logged
|
|
|
We strive to ensure that messages are accessed as fast as possible, especially in case of IMAP. By default, current page of mails is fetched in background so when you navigate between messages they should be displayed in a blink. I am not aware of any methods which would allow to speed that up even further, and of course we keep optimizing this so there's a good chance things will be faster in subsequent versions. And certainly, a lot depends on IMAP server performance here, WebMail just cannot be faster than that.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
MailBee.NET Objects 
MailBee.NET Queue 
MailBee Objects 
WebMail Pro PHP 
AfterLogic Aurora 
MailSuite Pro for Linux 
Unified Messaging Solution 
Search
Register
Login
Topic: Upgrade from 5 to 6, fatal error
Privacy policy |
Refund policy