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clippitch
Newbie
Joined: 06 November 2012
Online Status: Offline
Posts: 2
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| Posted: 06 November 2012 at 8:15am | IP Logged
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Hi,
There are some users that encounter that error and cant receive mails anymore. Please advice how can I fix that. Thanks :)
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6122
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| Posted: 07 November 2012 at 12:37am | IP Logged
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That error isn't related to WebMail directly, it's MySQL server dropping the connection for some reason. We recommend to recheck MySQL configuration, specifically wait_timeout and max_allowed_packet settings.
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Regards,
Igor, AfterLogic Support
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clippitch
Newbie
Joined: 06 November 2012
Online Status: Offline
Posts: 2
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| Posted: 07 November 2012 at 6:21am | IP Logged
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Hi,
Heres the reply from my host.
"
Hi there,
Sorry this is a problem with Afterlogic if it cannot work within a 60 second timeout window. Increasing the packet size can cause security issues on our servers and we do not have any issues with ANY other applications talking to MySQL.
Best Regards
"
Now Im confused where configs should be change if its the host site or the webmail pro. I still dont have the answer why only some user experience this and not all.
Please enlighten me.
Thanks.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6122
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| Posted: 07 November 2012 at 6:29am | IP Logged
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I have responded to the same inquiry you posted in HelpDesk. This forum is mainly for community support.
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Regards,
Igor, AfterLogic Support
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