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hasanmak
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Posted: 30 September 2011 at 3:17am | IP Logged Quote hasanmak

When I try to add attachment, NaNKB writes near the file name.
I'm trying to add a pdf file, 5 MB in size.

I attached the problem was not another of 1.5 mb pdf file.
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Igor
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Posted: 30 September 2011 at 3:18am | IP Logged Quote Igor

Is this about PHP or ASP.NET version? Can you confirm you are using the latest WebMail Pro version?

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Igor, AfterLogic Support
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hasanmak
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Posted: 30 September 2011 at 3:20am | IP Logged Quote hasanmak

I'm using 6.2.5 (I did the upgrade today)
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hasanmak
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Posted: 30 September 2011 at 3:24am | IP Logged Quote hasanmak

Webmail Pro Php 6.2.5

Thanks
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Igor
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Posted: 30 September 2011 at 3:35am | IP Logged Quote Igor

First of all, be sure to check this Knowledge Base article.

The point which isn't mentioned there is that you need to have sufficient memory_limit setting supplied in your PHP configuration. Approximately, it should be 10 times the max. size of the attachment you'd like to be processed.

Hope this helps!

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Igor, AfterLogic Support
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hasanmak
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Posted: 30 September 2011 at 5:03am | IP Logged Quote hasanmak

Hi Igor thanks for help,

I've tried using these settings, but same error.

max_execution_time = 600
max_input_time = 600
memory_limit = 128M
post_max_size = 64M
upload_max_filesize = 64M

I'm using windows server 2008
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Igor
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Posted: 30 September 2011 at 5:11am | IP Logged Quote Igor

If you'd like to request further assistance, please use our HelpDesk to submit a ticket. Be sure to include a link to this forum thread. We'll need access to the installation, Remote Desktop would be fine; alternately that might be FTP plus web-based access.

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Igor, AfterLogic Support
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