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marcelg
Newbie
Joined: 09 September 2011
Online Status: Offline
Posts: 3
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| Posted: 09 September 2011 at 4:59pm | IP Logged
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Our webmail server crashed. We now have things up and running with users getting the new email.
The problem is recovering mail in "Sent Items" and other user-created folders.
I copied the recovered files/folders to the users directory so they are there on the disk. All the permissions are the same as other working accounts.
When I log into webmail I see nothing in "Sent Items". I do see the user-created folders that I copied over but the messages in these folders are not displaying. Webmail says "The folder is empty.".
Do you have any idea what I should do to get this recovered email showing up? Is there something I have to update in the database that I'm not seeing?
Thanks in advance.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 09 September 2011 at 10:12pm | IP Logged
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Is my understanding correct that you were using POP3 and not IMAP? Also, have you actually recreated the database? This point is important as all the folders are indexed on database level, so having respective folders on filesystem wouldn't probably be enough. The same would apply to IMAP as well, in case if your WebMail Pro version was older than 6.0. In 6.* version, messages are directly synced with IMAP server.
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Regards,
Igor, AfterLogic Support
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