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forumuser
Newbie
Joined: 30 August 2011
Online Status: Offline
Posts: 2
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| Posted: 30 August 2011 at 12:49pm | IP Logged
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Hello. I'm very curious by posts from people that seem to use this software. I've been going back and forth with support for months and every time we seem to get something working, something else breaks. It's costing a lot of time and money to try and get this sorted out. Does anyone have any secrets on how to get a stable system set up?
All we're trying to do is provide a backup webmail solution for POP3 accounts in our hosting network. No calendars or shared address books etc... Straight-up POP3 access.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 31 August 2011 at 12:36am | IP Logged
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With the product actively developed like WebMail Pro, when new features are added constantly and existing ones undergo optimization, it's just not possible to avoid bugs. I'd like to confirm that we're absolutely interested in any bug reports or other information which helps us improving our products. Of course, we perform basic QA testing for every new version released, but due to vast majority of environment configuration types and various mail servers used, it's just not possible to ensure flawless run for every random case.
While this forum might be a good source for getting quick answers to your questions, it's recommended to use our HelpDesk for getting support for our commercial products. The more detailed description of the issue is provided the better chances are to sort the issue out quickly. The standard approach here is that the fixes are included into future versions so staying updated is pretty much a must. In many cases, however, fixes are provided during a couple of business days, or even hours, depending on the issue's severity. One thing's for sure: if you experience some issues when using our product, you can always count on our help.
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Regards,
Igor, AfterLogic Support
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forumuser
Newbie
Joined: 30 August 2011
Online Status: Offline
Posts: 2
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| Posted: 01 September 2011 at 10:36am | IP Logged
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Please understand the frustration. Since we bought this license months ago, we have not had 1 day in production service for this software. We'll continue with the support system, hopefully this will work out sooner than later. Thanks.
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