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biotech
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Posted: 05 October 2010 at 10:59am | IP Logged Quote biotech
Hi there,
Using PHP pro version and split-view with Quick Reply form.
Whenever I send email or simply hit "Switch to Full Form" my email as original sender is set in CC box.
If I hit 'reply' button at the top menu bar all works as normal.
What gives?

Thank you!
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Igor
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Posted: 05 October 2010 at 11:19am | IP Logged Quote Igor
Will have this checked with the developers. In the meantime, what's the exact version number of your install?

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Igor, AfterLogic Support
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biotech
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Posted: 05 October 2010 at 11:35am | IP Logged Quote biotech
It is <!-- 5.0.9 -->
Thank you.
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biotech
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Posted: 05 October 2010 at 12:21pm | IP Logged Quote biotech
I did an upgrade to <!-- 5.1.4 --> and resolved it.
Thanks!
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biotech
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Posted: 18 November 2010 at 4:58pm | IP Logged Quote biotech
Similar but different issue now....if I use 'quick reply' form it replies to ALL recipients - CC fields included.
Any new updates since this post?
Thank you.
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administrator
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Posted: 19 November 2010 at 1:15am | IP Logged Quote administrator
Hi biotech,

The behavior you describe is by design.
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biotech
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Posted: 22 November 2010 at 5:12pm | IP Logged Quote biotech
Ah...a huge note to self.
Thanks!
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steve.rand
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Posted: 17 April 2014 at 3:35pm | IP Logged Quote steve.rand
I am using the lite version, 7.2.0 (latest at this time) and I get CC'd to any reply I send using quick reply.
I can't find anything in the user settings to stop this.
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mcoelho80
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Posted: 17 April 2014 at 5:27pm | IP Logged Quote mcoelho80
Same problem here. I'm using 7.2.1
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Igor
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Posted: 17 April 2014 at 10:58pm | IP Logged Quote Igor
Do you have "Save replied messages to the current folder" option enabled in your account settings? If yes, the responses are saved to Inbox rather than Sent folder, it's done that way to make threads look complete, so it's not really about getting a CC.

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Igor, AfterLogic Support
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mcoelho80
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Posted: 22 April 2014 at 5:25am | IP Logged Quote mcoelho80
Igor wrote:
Do you have "Save replied messages to the current folder" option enabled in your account settings?


No, this option it's disabled. I think it's a bug, as you can reproduce it using your own webmail:
http://webmail.afterlogic.com

Try to use the quick-reply function, you will get a copy of the message in your INBOX.
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Igor
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Posted: 22 April 2014 at 5:36am | IP Logged Quote Igor
Quote:
No, this option it's disabled. I think it's a bug, as you can reproduce it using your own webmail:
http://webmail.afterlogic.com

Try to use the quick-reply function, you will get a copy of the message in your INBOX.


If you're referring to sample mails in demo accounts, they have demo@afterlogic.com as sender, so it's not CC you get, it's an actual response the sender receives. But I've logged on Live Demo using my actual email and responded to one of emails, and didn't get CC back.

In general, to troubleshoot any issue, we need a way to reproduce it. At the moment, we're unable to reproduce that problem.

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Igor, AfterLogic Support
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mcoelho80
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Posted: 22 April 2014 at 6:08am | IP Logged Quote mcoelho80
Hi Igor, you are right.

My mistake. I was testing replying to the same account here. I'm sorry.
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