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Brendon
Newbie
Joined: 28 July 2009
Online Status: Offline
Posts: 1
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| Posted: 28 July 2009 at 3:25pm | IP Logged
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This seems like it's a pretty common error. I have no problem accessing my SMTP/POP3 server via Outlook (or Telnet for that matter). Even after disabling the firewall and anti-virus, I still get the error. Everything worked fine for about a day or two, and then suddenly stopped.
Here's what I believe the relevant portions of the log file are:
Code:
[16:00:10.09] [INFO] Assembly version: 5.5.2.143.
[16:00:10.09] [INFO] Will resolve host "imap.timemachinesauto.com".
[16:00:10.09] [INFO] Host "imap.timemachinesauto.com" resolved to IP address(es) 172.29.1.86.
[16:00:10.09] [INFO] Will connect to host "imap.timemachinesauto.com" on port 143.
[16:00:10.10] [INFO] Socket connected to IP address 172.29.1.86 on port 143.
[16:00:10.10] [INFO] Error: The particular item of the response data cannot be parsed. The response string: *.
[16:00:10.10] [INFO] Will disconnect from host "imap.timemachinesauto.com".
[16:00:10.12] [INFO] Disconnected from host "imap.timemachinesauto.com".
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This bit is interesting, because I have the server set to use POP3, NOT IMAP. Previously, I saw similar errors in the log file (only with POP3 in place of IMAP).
Note also that I'm unable to view the logs via the admin panel. The popup log viewer comes up blank every time.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 29 July 2009 at 1:57am | IP Logged
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According to the log file, WebMail Pro attempts to access mail server via port 143 which corresponds to IMAP access, not POP3 one. This could happen if you created your WebMail account as IMAP and then attempted to change its type to POP3 (or vice versa), but that is not possible without removing and recreating WebMail account.
Be sure to check that the specified hostname and port correspond to server info you have in your POP3 client, port 110 should be used for POP3 access.
--
Regards,
Igor, AfterLogic Support
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Topic: Getting the "can’t connect to POP3" error
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