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KDencker
Newbie
Joined: 18 February 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 18 February 2009 at 11:29am | IP Logged
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We are testing out your product, to see if we wanted to purchase it. We set it up with a few of our domain names to see how how it would handle multiple email account, and I was going to try using it for 2 weeks as my main email client to see if we wish to buy it.
I have 17 emails in my queue, and when I went to log in, I am getting an error saying I can not save messages. I am using the PHP version on a Linux server. Everything else seems to work fine but that.
If you could help me out it would be great!
Thank you!
Kyle
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KDencker
Newbie
Joined: 18 February 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 18 February 2009 at 11:32am | IP Logged
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Sorry, I did more testing, and found out that my account that I didn't setup can log in and get email. So it can save.
But why not this one?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088
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| Posted: 19 February 2009 at 3:26am | IP Logged
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To let us investigate the issue, please enable logging in WebMail Pro Admin Panel (Debug Settings > Enable Logging), clear the log file, reproduce the issue and provide us with a log file for examination.
Regards,
Igor
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KDencker
Newbie
Joined: 18 February 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 19 February 2009 at 6:01am | IP Logged
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I put the log file in a public page of one of our test sites.
--removed--
Thank you,
Kyle
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KDencker
Newbie
Joined: 18 February 2009
Location: United States
Online Status: Offline
Posts: 4
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| Posted: 19 February 2009 at 6:16am | IP Logged
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I noticed this in the file:
[09:13:09.88] :: time -> 0.0318629741669
[09:13:09.88] FS: Save file /var/www/web240/webmail_data/mail/d/denys@homesweethomeorlan do.com.8/Inbox/1.eml
[09:13:09.89] FS: Can't create folder /var/www/web240/webmail_data/mail/d
[09:13:09.89] FS: Can't create folder /var/www/web240/webmail_data/mail/d/denys@homesweethomeorlan do.com.8
[09:13:09.89] FS: Can't create folder /var/www/web240/webmail_data/mail/d/denys@homesweethomeorlan do.com.8/Inbox
[09:13:09.90] FS: Can't delete file (not exist) /var/www/web240/webmail_data/mail/d/denys@homesweethomeorlan do.com.8/Inbox/1.eml
I run a linux server, and the file permissions are set to 777. Is there anything else I need to do to make that directory writable?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088
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| Posted: 19 February 2009 at 6:17am | IP Logged
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The log file you provided contains multiple strings like:
Quote:
| Can't create folder /var/www/web240/webmail_data/mail/d |
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One of possible reasons of the issue is folder access restriction set for PHP configuration. Please check the value of open_basedir setting, you can do it by running a simple PHP script:
If this value is not empty, this means you are not allowed to open any files beyond specified list of locations. This value can hold prefixes to directory names or special value "." which means current working directory.
You can try placing the data folder inside the web folder of your WebMail Pro installation. In order to prevent accessing data folder contents via web browser, place .htaccess file into this folder. This file should contain the following line:
No matter where data folder is located, you should assign proper access permissions for it according to this section of WebMail Pro FAQ.
Regards,
Igor
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