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Topic: firefox and printing

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rob
Groupie
Groupie

Joined: 03 September 2008
Location: Canada
Online Status: Offline
Posts: 60

Posted: 30 December 2008 at 1:38pm \| IP Logged

Just noticed that when trying to print an email in firefox that the popup window that is created does not show the toolbar which means there is no way to get to the File/Print option.

The only way to make the print actually occur is with a CTRL-P which our users are finding inconvenient.

Can you look into this and let us know how to adjust the code to resolve this properly so that the File/Edit/View toolbar appears in firefox.

Thanks,
Rob

Alex
AfterLogic Support

Joined: 19 November 2003
Online Status: Offline
Posts: 2206

Posted: 31 December 2008 at 5:58am \| IP Logged

Our developers will investigate this after New Year holidays and let you know.

Regards,
Alex

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092

Posted: 13 January 2009 at 12:39am \| IP Logged

Thank you for your feedback, we'll implement a workaround for this in next version of the product.

Regards,
Igor

rob
Groupie
Groupie

Joined: 03 September 2008
Location: Canada
Online Status: Offline
Posts: 60

Posted: 16 January 2009 at 10:33am \| IP Logged

Is there any workaround or patch that we can apply to our existing system? It will be hard for us at this point to upgrade due to the custom projects we had you do as well as some of our own customizations.

-rob

Andrew
AfterLogic Support

Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189

Posted: 19 January 2009 at 2:54am \| IP Logged

You can fix that in function PopupPrintMessage, line 95 of _functions.js file. We'll fix this in the next version of the product too.

Best regards,
Andrew

jeff
Newbie
Newbie

Joined: 11 March 2009
Location: Canada
Online Status: Offline
Posts: 10

Posted: 26 March 2009 at 8:54am \| IP Logged

Is this problem fixed yet? It doesn't work in
IE 6.0, Firefox, or Chrome.

I see the function in the _functions.js file
but what do I actually do there to fix the
problem?

Thanks for your help.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092

Posted: 27 March 2009 at 2:20am \| IP Logged

First of all, you'll need to modify PopupWindow function by adding one more argument to it:

Code:

function PopupWindow(wUrl, wName, wWidth, wHeight, wToolbar)

Find the following line in this function:

Code:

     var wArgs = 'toolbar=no,location=no,directories=no,copyhistory=no,';

Replace it with:

Code:

     var wArgs =  'toolbar='+wToolbar+',location=no,directories=no,copyhistory =no,';

Then you'll need to add wToolbar value to each call of PopupWindow function where it's necessary:

Code:

function PopupPrintMessage(url)

{

     PopupWindow(url, 'PopupPrintMessage', 640, 480, 'yes');

     return false;

}

function PopupContacts(wUrl)

{

     PopupWindow(wUrl, 'PopupContacts', 300, 400, 'no');

     return false;

}

As a result, popup windows will have standard browser toolbar, and if print button is available there according to your browser settings, you will probably be able to use it. You might also want to adjust popup windows sizes (3rd and 4th parameter in above calls for width and height respectively).

Regards,
Igor

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