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jthomson
Newbie
Joined: 08 February 2008
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Posts: 2
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| Posted: 08 February 2008 at 3:45am | IP Logged
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We are using the latest version of MailBee WebMail Pro ASP. We have created a new user on our mail system but they have not appeared in the Mailbee database. This is usually automatic. Can someone advise as to why this may have occurred and/or how to proceed?
Thanks
Jody Thomson
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 08 February 2008 at 4:42am | IP Logged
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Has the user tried to log into MailBee WebMail (users are created automatically during the first logging in)? Did he get any error? Could you provide us with exact text of the error message?
Best regards,
Andrew
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danhole
Newbie
Joined: 04 October 2006
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Posts: 12
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| Posted: 19 February 2008 at 9:05am | IP Logged
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We seem to have this error appearing for quite a few users they try to login and get the following.
wrong mail user or password authentication failed
If you then go into mailadm the user isnt showing in there.
If you manually add the user then all is fine.
If there anything i can check as to why this is happening ?
Regards
Dan
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jthomson
Newbie
Joined: 08 February 2008
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Posts: 2
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| Posted: 19 February 2008 at 9:22am | IP Logged
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We've just noticed that after manually adding the user, they can login and send emails OK. However, they do not recieve emails to their inbox. Sender will recieve a successful delivery reciept though.
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 20 February 2008 at 12:51am | IP Logged
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Is it possible to provide us with a test account on your mail server the issue can be reproduced with? So we would be able to reproduce the issue on our WebMail Pro installation and find a solution. Please use Support Form for this purpose.
Best regards,
Andrew
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danhole
Newbie
Joined: 04 October 2006
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Posts: 12
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| Posted: 20 February 2008 at 2:43am | IP Logged
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I have just filled in the form as requested
Thanks
Dan
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 20 February 2008 at 3:37am | IP Logged
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Unfortunately, we've not received the data because of a bug in the Support Form which now has been fixed. Could you please try again?
Best regards,
Andrew
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danhole
Newbie
Joined: 04 October 2006
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Posts: 12
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| Posted: 20 February 2008 at 3:50am | IP Logged
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resent the details again
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 20 February 2008 at 4:10am | IP Logged
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Got them. Thanks.
Best regards,
Andrew
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 20 February 2008 at 6:34am | IP Logged
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The issue happened because "WebMail Settings / Allow automatic registration of new users on first login" setting in WebMail Admin Console was disabled.
Best regards,
Andrew
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danhole
Newbie
Joined: 04 October 2006
Online Status: Offline
Posts: 12
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| Posted: 20 February 2008 at 8:33am | IP Logged
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Excellent Thanks For that
Possibly got turned off when we upgraded to the latest version.
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