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danhole
Newbie
Joined: 04 October 2006
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Posts: 12
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| Posted: 05 February 2008 at 2:36am | IP Logged
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Not sure what version we are using but having issues with users getting there mail
You can login but when you get mail you get the following error
Microsoft OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC SQL Server Driver][SQL Server]Warning: Fatal error 823 occurred at Feb 4 2008 9:38AM
/functions_list.inc.asp, line 1563
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
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Posts: 1189
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| Posted: 05 February 2008 at 3:09am | IP Logged
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We found you use old version (3.3) of MailBee WebMail Pro ASP. First, please upgrade your WebMail Pro ASP installation to the latest version. We've e-mailed you the upgrading instructions.
Then, please follow the steps described in this article. Please let us know if this helps.
Best regards,
Andrew
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danhole
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| Posted: 05 February 2008 at 6:08am | IP Logged
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Hi andrew i have upgraded to the latest version and followed the KB article but still getting the same error ?
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
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Posts: 1189
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| Posted: 05 February 2008 at 6:16am | IP Logged
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Could you provide us with the exact error message text? We need line number (in the latest version of the product) the error happens in?
Best regards,
Andrew
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danhole
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| Posted: 05 February 2008 at 6:42am | IP Logged
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Here you go the new error
Microsoft OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC SQL Server Driver][SQL Server]Warning: Fatal error 823 occurred at Feb 5 2008 2:07PM
/functions_list.inc.asp, line 1800
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
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Posts: 1189
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| Posted: 05 February 2008 at 7:16am | IP Logged
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functions_list.inc.asp file contains a simple update of a simple table at line 1800.
We found some articles which state this is internal SQL server error or even hardware failure:
http://www.nexusportal.net/archive/index.php/t-9356.html
http://support.microsoft.com/kb/828339/
You can find a lot of other articles via Google.
We suggest you to check SQL Server and system logs (Event Viewer). Perhaps, one of them contains more information regarding this error.
Best regards,
Andrew
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danhole
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Posts: 12
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| Posted: 05 February 2008 at 8:31am | IP Logged
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Hi Andrew,
Please can you advise the SQL that is executed at line 1800?
We can try to re-run it through the Query Analyser directly to reproduce the issue.
Thanks
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
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Posts: 1189
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| Posted: 05 February 2008 at 10:48pm | IP Logged
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Sure.
Code:
| "UPDATE wm_reads SET bool_tmp=1 WHERE id_user=" & intIdUser |
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You should replace intIdUser with a user identifier.
Best regards,
Andrew
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Topic: ODBC Drivers error ’80004005’
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