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Subject Topic: Mails not shown properly Post ReplyPost New Topic
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rishi_somshetti
Groupie
Groupie


Joined: 31 January 2007
Location: India
Online Status: Offline
Posts: 84
Posted: 02 January 2008 at 7:03am | IP Logged Quote rishi_somshetti

Jan 02, 2007

Support,

We have installed Webmail 4.1 .net version. For some of the users the number of mails shown in the WebMail inbox and the actual number of mails does not match. Eg. Though there are 10 mails in inbox, which is correctly shown in the footer "10 Messages in the folder". The inbox shows only 2 mails.

How do we refresh it. Is there any temp folder we can delete. We deleted user from admin section and registered it again. But it did not help.

rishi
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Andrew
AfterLogic Support
AfterLogic Support


Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
Posted: 03 January 2008 at 3:57am | IP Logged Quote Andrew

Do you mean the number displayed at right of the folder in brackets or actual number of visible messages in the folder?

What is the type of used accounts (POP3 or IMAP)? Which sync mode is set for the Inbox folder of those users?

Best regards,
Andrew
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