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Rix
Newbie
Joined: 28 November 2007
Location: Australia
Online Status: Offline
Posts: 1
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| Posted: 28 November 2007 at 2:46am | IP Logged
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Hey,
When sending an email i get the following error
Rcvd: 535 Incorrect authentication data
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 28 November 2007 at 5:16am | IP Logged
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First, please make sure the SMTP server you're sending through supports SMTP authentication (if it doesn't, please disable SMTP authentication in WebMail Admin Console). Then, make sure the username and password are valid for the SMTP server (try to send a message through the same SMTP server via MS Outlook). If it doesn't help, please enable logging in WebMail Admin Console / Debug Settings, reproduce the issue and provide us with the log file for examination.
Best regards,
Andrew
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Jennylou16
Newbie
Joined: 12 June 2014
Online Status: Offline
Posts: 2
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| Posted: 13 June 2014 at 12:20am | IP Logged
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I'm having the same problem.All my accounts under webmail cannot send messages and giving me the same error 535 Incorrect authentication data. I turned on my SMTP authentication and my username and password are correct.
Here's the error log:
[22:36:39.872] [SMTP] Connecting to server mail.ngdmail.com on port 25
[22:36:39.916] [SMTP] <<: 220-server.pollit.com.au ESMTP Exim 4.82 #2 Thu, 12 Jun 2014 22:36:39 -0500
[22:36:39.916] [SMTP] <<: 220-We do not authorize the use of this system to transport unsolicited,
[22:36:39.917] [SMTP] <<: 220 and/or bulk e-mail.
[22:36:39.917] [SMTP] >>: EHLO mowineo.com
[22:36:39.917] [SMTP] <<: 250-server.pollit.com.au Hello 173.193.14.2-static.reverse.softlayer.com [173.193.14.2]
[22:36:39.917] [SMTP] <<: 250-SIZE 52428800
[22:36:39.917] [SMTP] <<: 250-8BITMIME
[22:36:39.917] [SMTP] <<: 250-PIPELINING
[22:36:39.917] [SMTP] <<: 250-AUTH PLAIN LOGIN
[22:36:39.917] [SMTP] <<: 250-STARTTLS
[22:36:39.917] [SMTP] <<: 250 HELP
[22:36:39.917] [SMTP] >>: AUTH LOGIN
[22:36:39.918] [SMTP] <<: 334 VXNlcm5hbWU6
[22:36:39.918] [SMTP] Sending encoded login
[22:36:39.918] [SMTP] >>: dWtAbW93aW5lby5jb20=
[22:36:39.919] [SMTP] <<: 334 UGFzc3dvcmQ6
[22:36:39.919] [SMTP] Sending encoded password
[22:36:39.919] [SMTP] >>: IW1vZ2VuaW8xMjM=
1564::[22:36:41.483] [SMTP] <<: 535 Incorrect authentication data
[22:36:41.483] [SMTP] Error <<: 535 Incorrect authentication data
[22:36:41.484] >>>[server_xml]>>>
<?_xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Can't send message.]]></error></webmail>
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088
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| Posted: 14 June 2014 at 3:05am | IP Logged
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I've asked the developers to take a look into this. Will let you know once there's a response.
--
Regards,
Igor, AfterLogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088
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| Posted: 16 June 2014 at 5:21am | IP Logged
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Developers state that the problem is about incorrect authentication details. Maybe, IMAP and SMTP servers use different credentials in your case, while WebMail Pro assumes it's the same credentials for both incoming and outgoing mail.
Also, it looks like you're using an old version of the product. There is a chance that the problem was caused by a bug in the product, so giving current version a try might be worth it.
--
Regards,
Igor, AfterLogic Support
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