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Subject Topic: Error : Can’t login to this server Post ReplyPost New Topic
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jjtml
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Posted: 09 October 2007 at 12:46am | IP Logged Quote jjtml
I installed MailBee Webmail and done the initial set up

When I tried to log in, I get this error, can't login to this server. Need help please... thanks
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jjtml
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Posted: 09 October 2007 at 12:48am | IP Logged Quote jjtml
the error is at

www.diveintograce.com/mail

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Andrew
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Posted: 09 October 2007 at 2:04am | IP Logged Quote Andrew
We tried to connect to your mail server with random username and password and got "Error: Can't login to this server". Then, we successfully logged into our own afterlogic.com account through your WebMail Lite PHP installation using "Advanced Login" feature. Also, we checked your mail server via telnet, it works fine. This means the login and/or passowrd you use to connect to the mail server are invalid. Please try to vary username as follows:

- username (without a domain part)
- username@domain.com (full e-mail address)
- domain.com\username

Also, please try to connect to the same account through any external e-mail client like MS Outlook Express and then try the same login and password in WebMail Lite PHP.

If it still doesn't work, please enable logging into a file:

Admin Console (mailadm) / Debug Settings / Enable logging

reproduce the issue and provide us with the log file for examination.


Best regards,
Andrew
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jjtml
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Posted: 09 October 2007 at 2:55am | IP Logged Quote jjtml
This is the error log

03:57:10 [Connecting to server mail.diveintograce.com on port 110/pop3 (login wedwedwed)]
03:57:10 [Error: Can't login to this server]
03:57:10 [Connecting to server mail.diveintograce.com on port 110/pop3/novalidate-cert (login wedwedwed)]
03:57:10 [Error: Can't login to this server]
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jjtml
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Posted: 09 October 2007 at 2:57am | IP Logged Quote jjtml
I managed to pick up my mail from another mail server hosted somewhere else so the installation of the software looks ok

Is there any permission settings for my hosting provider for diveintograce that I need to look at? SMTP auth?
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Andrew
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Posted: 09 October 2007 at 3:39am | IP Logged Quote Andrew
Have you tried to specify wedwedwed@diveintograce.com instead of just "wedwedwed" in both "E-mail" and "Login" fields?

If it doesn't help, could you please provide us with a test account on mail.diveintograce.com mail server? So we would be able to reproduce the issue directly and debug the application. Please use Request Support Form for this purpose.

Best regards,
Andrew
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jjtml
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Posted: 09 October 2007 at 6:57am | IP Logged Quote jjtml
Hi, just sent a support form. please let me know if you have received it. Thanks
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Andrew
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Posted: 09 October 2007 at 7:00am | IP Logged Quote Andrew
Yes, we've received it and started investigating the issue. We'll keep you updated.

Best regards,
Andrew
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Andrew
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Posted: 10 October 2007 at 4:07am | IP Logged Quote Andrew
MailBee WebMail Lite PHP powered by standard php-imap library which allows accessing POP3 and IMAP servers. A set of tests showed that library cannot work with your POP3 server for some reason and we were not able to determine what exactly causes the issue.

However, we found php-imap library is able to work with your IMAP server. POP3 access to the account you provided represents Inbox folder of the appropriate IMAP account, so there is no difference for end user which protocol is used.

If it's possible to use IMAP protocol instead of POP3 in your case, you should make the following changes in WebMail source code.

class_pop3.php file, insert the following code between lines 27 and 28:

Code:
$this->PortNumber = '143';
$this->ImapFlags = '/imap';


so, it'll look like:

Code:
$this->ClientRequest = date('H:i:s ').'[Connecting to server '.$this->ServerName.' on port '.$this->PortNumber.$this->ImapFlags.' (login '.$this->UserName.')]';
$this->PortNumber = '143';
$this->ImapFlags = '/imap';
$this->ConnectionHandle =  $this->@imap_open('{'.$this->ServerName.':'.$this-> PortNumber.$this->ImapFlags.'/notls}INBOX',  $this->UserName, $this->Password, 0);


Also, we tried all other versions of MailBee WebMail, all they work fine with your POP3 server because are not powered by php-imap library.


Best regards,
Andrew
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jjtml
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Posted: 12 October 2007 at 9:55pm | IP Logged Quote jjtml
Ok got it. It works fine, I can access the mail but one problem now

I tried to send to another email address outside of the diveintograce.com domain and got this error message

Rcvd: 553 sorry, that domain isn't allowed to be relayed thru this MTA (#5.7.1)

What should I do? Thanks
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Andrew
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Posted: 13 October 2007 at 1:57am | IP Logged Quote Andrew
This error means your SMTP server requires SMTP authentication to send messages to external domains. You should enable SMTP authentication in WebMail Admin Console / WebMail Settings / Requires SMTP Authentication.

Best regards,
Andrew
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jjtml
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Posted: 13 October 2007 at 3:55am | IP Logged Quote jjtml
I did that and I got this error

Rcvd: 502 unimplemented (#5.5.1)
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Alex
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Posted: 15 October 2007 at 8:23am | IP Logged Quote Alex
This usually means SMTP authentication command is disabled on your server. In other words, the server requires you to authenticate yourself but does not support SMTP authentication command. You should either enable SMTP authentication on the server or let it relay any mail without authentication.

Regards,
Alex
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