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Odonata
Newbie
Joined: 06 November 2019
Location: United States
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Posts: 17
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| Posted: 07 November 2019 at 4:53am | IP Logged
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I have installed Aurora Corporate on my server and everytime I paste in my trial code, the app crashes. I get a message at the top of the screen saying there is no internet connection and my log is saying that the module licensing class file "KI" is not found. At this point, I have to upload all files to the server again and start over each time, regardless of what I do, the outcome remains the same.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 07 November 2019 at 4:58am | IP Logged
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Does your server run an antivirus/malware scanner of some sort? The file modules/Licensing/classes/KI.php contains heavily encoded license key check logic and it could be falsely identified as a virus and removed due to that.
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Regards,
Igor, Afterlogic Support
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Odonata
Newbie
Joined: 06 November 2019
Location: United States
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Posts: 17
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| Posted: 07 November 2019 at 5:03am | IP Logged
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I am on a shared hosting plan, so I would assume so. Is there anyway around this?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 07 November 2019 at 5:06am | IP Logged
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Not that we know of, the file is protected for a reason. Try raising an issue ticket with your hosting provider regarding antivirus false positives.
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Regards,
Igor, Afterlogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 07 November 2019 at 5:16am | IP Logged
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In fact, there is an idea. You could take the source code of KI.php file and run it through an online PHP obfuscator, such as this one; there's a chance the modified file will no longer trigger an alert for antivirus scanner. Trying different obfuscators with different settings could be a good idea too. Still the original advice about contacting your host remains a preferred one.
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Regards,
Igor, Afterlogic Support
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Odonata
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Location: United States
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Posts: 17
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| Posted: 07 November 2019 at 5:17am | IP Logged
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Okay, thank you.
If I get this working and decide to buy, if I buy a license for 5 users and later need more, will the original licensed users be added or be discounted for the upgrade or will I have to pay full price for the next available license?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 07 November 2019 at 5:21am | IP Logged
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When you purchase a license, you get 1 year of support and upgrades. During that period, you can upgrade your license for the price difference.
Should you require any assistance from our team directly, please contact us via HelpDesk.
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Regards,
Igor, Afterlogic Support
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Odonata
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Joined: 06 November 2019
Location: United States
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Posts: 17
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| Posted: 07 November 2019 at 5:22am | IP Logged
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Awesome, thank you. You have been a great help.
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Odonata
Newbie
Joined: 06 November 2019
Location: United States
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Posts: 17
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| Posted: 07 November 2019 at 8:53am | IP Logged
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So I tried obfuscating the file. But when I upload it, I still get the same issue. And the hosting company says they can't do anything about it. Any other ideas?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 08 November 2019 at 2:29am | IP Logged
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We've just responded to your message you've sent via HelpDesk. Thanks.
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Regards,
Igor, Afterlogic Support
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