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kangarolf
Newbie
Joined: 04 June 2010
Online Status: Offline
Posts: 13
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| Posted: 11 March 2014 at 3:56am | IP Logged
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Hi all,
.NET WebMail Lite 5.1.3
Everything has been running fine with WebMail but recently a number of accounts get an internal server error message when trying to login. I havent been able to link these accounts in anyway, they are not especially large or unique in any way I can spot.
The logged error is pasted below;
[11/03/2014 10:52:42] ERROR!!!
[Message]
Object reference not set to an instance of an object.
[TargetSite]
Void Init(MailBee.Mime.MailMessage, Boolean, WebMail.Folder)
[Stack Trace]
at WebMail.WebMailMessage.Init(MailMessage msg, Boolean isUidStr, Folder fld)
at WebMail.ImapStorage.LoadMessageHeaders(String messageIndexSet, Boolean indexAsUid, Folder fld)
at WebMail.ImapStorage.LoadMessageHeaders(Int32 pageNumber, Folder fld)
at WebMail.MailProcessor.GetMessageHeaders(Int32 pageNumber, Folder fld)
at WebMail.BaseWebMailActions.GetMessages(Int64 id_folder, String full_name_folder, Int32 page, Int32 sort_field, Int32 sort_order, String look_for, Int32 search_fields, Int32& folderMessageCount, Int32& folderUnreadMessageCount)
at WebMail.XmlPacketManager.GetMessages(XmlElement webmailElement, Int64 id_folder, String full_name_folder, Int32 page, Int32 sort_field, Int32 sort_order, String look_for, Int32 search_fields)
at WebMail.XmlPacketManager.CreateServerXmlDocumentResponse(XmlPacket clientPacket)
[Method]: Init
[Line, Column]: [0, 0]
------------------------------------------------------------
[11/03/2014 10:52:42][] - <<<<<<<<<<<<<<<<< OUT <<<<<<<<<<<<<<<
[11/03/2014 10:52:42][] - <?xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Internal Server Error. Please, contact your system administrator in order to report the problem.]]></error></webmail>
[11/03/2014 10:52:42][] - <<<<<<<<<<<<<<<<< OUT <<<<<<<<<<<<<<<
Anyone have any ideas what might be happening.? Is it perhaps some mis match between the folders that the DB thinks should be on the IMAP server..?
Thanks
Rolf
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 11 March 2014 at 3:59am | IP Logged
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Checking the other log enabled in AdminPanel might help, if there's an IMAP-related error indeed.
--
Regards,
Igor, AfterLogic Support
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kangarolf
Newbie
Joined: 04 June 2010
Online Status: Offline
Posts: 13
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| Posted: 11 March 2014 at 4:06am | IP Logged
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Hi there,
Thanks for the reply.
There is no admin panel this is being used on a dedicated multi site server as a webmail interface for hMailServer. Unless I am misunderstanding.
Rolf
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kangarolf
Newbie
Joined: 04 June 2010
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Posts: 13
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| Posted: 11 March 2014 at 4:10am | IP Logged
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PS I should also say that the accounts in question can be opened fine with an alternative client, tested with iphone, android and thunderbird.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 11 March 2014 at 4:21am | IP Logged
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I was referring to adminpanel of webmail lite, which should be there:
http://www.afterlogic.com/wiki/Login_Screen_(WebMail_Lite_5_.NET)
It contains several tabs, you should find "Debug & Logging" section under "WebMail" tab:
http://www.afterlogic.com/wiki/Debug_%26_Logging_(WebMail_Lite_5_.NET)
--
Regards,
Igor, AfterLogic Support
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atopali
Newbie
Joined: 01 May 2014
Location: Canada
Online Status: Offline
Posts: 2
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| Posted: 01 May 2014 at 6:35am | IP Logged
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I have the same problem.
The error logged is
[06:27:09.77] [INFO] Assembly version: 6.0.2.220.
[06:27:09.77] [INFO] Will resolve host "mail.xxxxx.ca".
[06:27:09.78] [INFO] Host "mail.xxxxx.ca" resolved to IP address(es) xxx.xxx.xxx.xxx
[06:27:09.78] [INFO] Will connect to host "mail.xxx.ca" on port 465.
[06:27:09.78] [INFO] Socket connected to IP address xxx.xxx.xxx.xxx on port 465.
[06:27:09.78] [INFO] Error: Socket connection has been refused by remote host. InnerException message follows: The handshake failed due to an unexpected packet format.
[06:27:09.78] [INFO] Error: IOException occurred. InnerException message follows: The handshake failed due to an unexpected packet format.
I enable d port 465
Common Settings
Site name:
Default Mail Server Settings
Incoming mail: Port: 110
Outgoing mail: Port: 465
Requires SMTP authentication
Allow direct mode (What's this?)
Direct mode is default
Attachment size limit: KB Enable attachment size limit
Mailbox size limit: KB Enable mailbox size limit
Take quota value from IMAP server
Allow new users to change email settings
Allow users to add new email accounts (Pro only)
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 01 May 2014 at 9:43am | IP Logged
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When you specify port 465 for outgoing mail, WebMail assumes that's SSL-enabled port, so it attempts to connect to SMTP server over SSL, but according to log that doesn't work for the server you're dealing with. You probably need to set a different port, standard options are 25 and 587. You're using non-SSL port for POP3, and using one with SMTP might work.
--
Regards,
Igor, AfterLogic Support
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atopali
Newbie
Joined: 01 May 2014
Location: Canada
Online Status: Offline
Posts: 2
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| Posted: 01 May 2014 at 2:30pm | IP Logged
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Thank you Igor,
That was the problem.
I used port 587 and the email sends fine
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