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itmonitor
Newbie
Joined: 20 January 2014
Online Status: Offline
Posts: 3
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| Posted: 20 January 2014 at 9:02am | IP Logged
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Hello,
I installed Webmail Lite in my VPS. It has really a nice design. Thank you for the great product. Yesterday, I was able to read my emails without issue. Today, all their texts are garbled (samples below). When I open the same email with Horde or other, it will show the text correctly. Any advice on how to solve this apparent Webmail Lite but is welcome! :-)
Email displayed in Horde:
Dear customer,
Your account has been marked for review .
Please take a minute to see the details below and what steps you need to take to resolve it.
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Details of disputed transaction
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Case ID Number: PP-170-499-103-304
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What to do next
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Please login to your account.
Once opened, you will be provided with steps to restore your privilages.
We appreciate your understanding as we work to ensure your account safety.
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Due dates
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Please get back to us as soon as possible.
Email displayed in Webmail Lite
‘ссогd–ng tо thе nеw 2014 •U геgulаt–оn• wе агe гequ–гed to сolleсt аnd to сonf–гm ƒouг ассount –nfoгmаt–on.
Wе а€€еаl tо ƒоu tо mаке •uге thаt noЬodƒ hа• logged –nto ƒouг ассount w–thout ƒouг €eгm–ss–on.
Whаt саn I dо tо •оlνе th–• ρгoЬlеm ?
U•uаllƒ –t –• геlаt–νеlƒ еаsƒ , ƒоu nеed ˜ust f–νe m–nutes. In mоst саses we гequ–гe а few mогe –nfoгmаtion аЬout
thе гесеnt tгаn•асt–οn• –n ƒοuг ассοunt.
То hеl€ u• €lеа•е ν–•–t ƒοuг ассοunt ρаgе аnd f–nd оut whаt ге•tг–сt–оn• ƒоu hаνе unt–l thе ρгoЬlеm –s solνed.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 20 January 2014 at 1:15pm | IP Logged
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Could you save that message as EML file using either of those two clients, upload it somewhere and provide a download link? That would allow for examining what's wrong with displaying the message.
--
Regards,
Igor, AfterLogic Support
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itmonitor
Newbie
Joined: 20 January 2014
Online Status: Offline
Posts: 3
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| Posted: 31 January 2014 at 6:39am | IP Logged
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Hello, here you have the two eml files http://www.sendspace.com/filegroup/fgumi4rNRKXDZhrzH7KTnA, please delete them after download by clicking here http://www.sendspace.com/delete/3y7193/f2f55ae845cd27c6be3046a4ac131bef and here http://www.sendspace.com/delete/dpgimg/29cd52bb9176b652766488bd6f86aa03.
In the meantime, I see that both are garbled, in Webmail Lite and in Horde. I had clicked into two different messages received in different dates.
Is this garbling due to some error in the mail server perhaps? Any advice is welcome.
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Alex
AfterLogic Support
Joined: 19 November 2003
Online Status: Offline
Posts: 2206
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| Posted: 31 January 2014 at 6:42am | IP Logged
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Downloaded both emails, opened in Thunderbird. See garbage. So, these emails are corrupted, it's not WebMail Lite's fault.
Regards,
Alex
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itmonitor
Newbie
Joined: 20 January 2014
Online Status: Offline
Posts: 3
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| Posted: 31 January 2014 at 12:56pm | IP Logged
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Ok Thank you Alex, please close this thread.
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